Client Services Coordinator

About Us:

Mission Statement

“Grow, Thrive, Flourish”

Our Purpose

Parkwood Clinic’s purpose is to reduce barriers for families to access high quality, comprehensive, speech and language therapy services.

Ways that Parkwood reduces barriers for families include:

• We accept a variety of insurance panels to reduce barriers for families to pay for services including Medicaid and OHP
• Currently provide skilled 1:1 service to clients in 5 locations
• Skilled, HIPAA compliant telehealth
• Collaborative model of treatment so that clients can work with more than one therapist
• Multiple specialties (feeding, adults, AAC, OMT, reading, gender affirming voice therapy)
• Data driven therapy model so that sessions are paid for families by insurance panels
• Advanced training for our team so they are looking through a skilled lens in their therapeutic approach
• Paid mentorship for staff members
• Collaboration with outside providers; listening to our pediatricians, dentists, orthodontists, school team members

Team Philosophy

• Have fun at work!
• Be passionate about working with kids and helping families meet their goals
• Feel supported in your personal and professional growth
• Find community in our team of caring, compassionate individuals

Responsibilities:

We are looking for an organized, driven, and personable individual to join our administrative team as a full-time, onsite Client Services Coordinator. The Client Services Coordinator will assist patients and families in a variety of crucial services, including:

• Existing client schedule changes/makeup appointments
• Coordinating new client recurring appointments
• Clinician schedule changes
• Managing the On Demand call list
• Ensuring a full advanced schedule
• Managing the clinic phone line and administrative email account
• Accurately reporting all client information according to patient confidentiality standards and HIPAA requirements
• Confirming patient's insurance information and collecting co-pays
• Interacting with clients and families as they enter, providing a warm, welcoming experience
• Full-time (36-40 hours/week)
• Flexible schedule (clinic hours M - F, 7:30am - 6:00pm)

Requirements:

Our ideal candidate supports our company’s purpose and wants to help us help more kids! Position requirements include:

• Prior administrative/scheduling experience in a clinical setting
• Exceptional customer service and active listening skills
• Close attention to detail
• Professional phone and email etiquette
• Basic working knowledge of medical terminology and insurance processes
• High school diploma/GED required; Associates degree preferred
• Must pass full drug panel, including marijuana, and consent to a background check upon hire
• This is an in-person position. Employee is required to work onsite for all scheduled shifts, unless extenuating circumstances arise.

Additional Points:

We serve culturally and linguistically diverse client populations. We encourage bilingual applicants of all skill levels to apply!

Benefits:

• Flexible workweek (clinic hours M - F, 7:30am - 6:00pm)
• 100% covered Medical, Dental, & Vision Benefits
• PTO & Holiday Pay
• Wellness program
• 401(k)
• 401(k) matching

Diversity Statement:

At Parkwood Clinic, Diversity & Inclusion are key to our success. We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds, who all share a passion for improving people's lives. Diversity not only includes race and gender identity but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All employees’ points of view are key to our success and inclusion is everyone's responsibility.