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Call Centre Agent - Alarm Monitoring

British Columbia | Victoria, BC, Canada | Full Time

Job Description

Paladin Technologies is a 100% Canadian-owned company with our roots in BC. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin has emerged as the largest complex systems integrator in Canada with the ability to meet the needs of clients on a national scale, while providing local support.

Paladin Technologies’ success is a direct result of the commitment and passion of great people, creating a dedicated and professional environment where employees can build on personal growth and career advancement. We express our commitment to the development of our people through ongoing training initiatives and a promote-from-within resourcing approach.

Currently, Paladin Technologies is experiencing exponential growth across all levels of our organization, enabling us to provide opportunities and exciting challenges to both existing and new employees.

We are currently searching for multiple Call Centre Agents, Alarm Monitoring for the afternoon/evening shift within our Operations Team. The shift will be from 3pm-11pm. You will operate out of our Victoria Operations Centre which provides alarm response services for a varied portfolio of clients across the country.

You will be responsible for monitoring, receiving and responding to multiple types of alarms and situations across varying geographical regions. One of the best parts of this jobs is the flexibility to work when your life allows it and the variety of situations you are going to deal with on a daily (or nightly) basis. During a shift, you may be contacting clients during a power outage or watching the live feed of an incident in progress and informing first responders, whether that be Police, Fire, or EMS, of the situation as it happens.

The operator should be able to exercise mental flexibility and situational awareness within a small team-based environment. They should have the ability to communicate concisely and accurately with clients over the phone and be able to use Microsoft based applications.

We offer a starting salary based on experience including an extensive medical and dental program after 3 months of employment.