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Inside Sales/CSR - Voice & Unified Communications

British Columbia | Vancouver, BC, Canada | Full Time

Job Description

Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.

We are 100% Canadian-owned, and operate nationally. The experts that make up Paladin’s teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support. As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career.


  • Leading Comprehensive Benefits Program
  • Promotion From Within
  • Awarded Company Culture
  • Flexible Work/Life Balance 

Our Inside Sales/CSR rep will work closely with the Sales, Design, and Project Management team to ensure that our customers are provided with the highest quality service. The ideal candidate will have experience in the structured cabling and data communications field, along with superior customer service and sales skills. The rep must be highly organized and able to prioritize and thrive in a fast-paced environment.


  • Prepare estimates/quotations for Voice & Unified Communications projects 
  • Complete project documentation, including shop drawings, as-builts, invoicing, and close-outs
  • Respond to customer inquiries and follow up on leads
  • Assist customers’ needs and recommend appropriate services
  • Process customer orders and sales contracts
  • Prepare take-offs by collaborating with various internal departments
  • Maintain technician schedule to ensure optimization of resources
  • Re-allocate resources as required to accommodate business priorities


  • Must have experience in the construction, data networking or telecommunications industry
  • Experience in a technical sales role or quoting / estimator would be considered an asset
  • Experience working with Mitel and/or NEC products is considered an asset
  • Excellent written and verbal communication, as well as interpersonal skills
  • Strong computer skills, with advanced proficiency in Microsoft Office, Mac OS, and project / quoting software
  • Post-secondary education in electronics, electrical, or equivalent would be considered an asset
  • Excellent organization and attention to detail
  • Able to work independently, manage time effectively, and work with multiple deadlines