Workplace Manager I

Pacific Program Management is now Cresa!

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Job Summary

This Workplace Manager I position leads the existing space occupancy planning and data management, small move projects (including individual, transfers and leaves) and is a customer-facing representative for the clients’ Global Real Estate and Facility Management team specifically for the Workplace Management team. A successful candidate has an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members and vendor partners and lead a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Must be able to deal with conflict while maintaining professionalism and focus on the project goals.

Key Responsibilities

• Maintains database of project floor plans, space assignments, occupancy, vacancy and utilization data for assigned sites.
• Regular audits of the existing space for changes to architecture, FF&E and signage.
• Develop, prepare and distributes cadenced and requested reports for select business units.
• Maintain strong multi-level customer contact and relationships and directs space needs.
• Meet all SLA requirements by providing daily correspondence, updates and resolutions for client needs via ticketing system.
• Support the client’s Onboarding process (badge access, security clearance, parking and seat assignments).
• Support Launch and Move teams by providing accurate space floor plans and assignment data as required.
• Support the Move team with move project planning and execution.
• Facilitate the coordination of Individual Moves (up to 10 headcount).
• Update seat assignments with new hires, transfers, terminations and distribute to client and strategic planning teams as requested.
• Manage multiple audit projects and team priorities simultaneously from inception to close out.
• Provide measurable and timely response to client inquiries, work requests, and concerns.
• Develop and lead a project team of key stakeholders (including vendor partners and clients etc.) to meet the project milestones and deliverables.
• Able to read and understand project documents including but not limited to: floor plan drawings, allocation plans and space data management documents and reports.
• Analyze and summarize space occupancy data in a clear, concise manner.
• Develop vendor relationships and knowledge of their services and scope along with high-level processes.
• Educate key stakeholders on the utilization and features of client’s space management platform.
• Maintain accurate seating and headcount data in client’s space management platform.
• Develop and maintain accurate project documentation/project files.
• Facilitate project meetings with space occupancy planner and key stakeholders.
• Document project risk and issues and escalate as needed.
• Participate in process improvement and initiatives.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch) preferred
• Minimum of 3-5 years of related experience
• Previous space occupancy or data management experience preferred
• Experienced with Computer-Aided Facility Management (CAFM) systems are a plus
• Proficiency with MS Office Suite, MS Project, MS Visio, and other data management software
• Must be able to exchange accurate information at various levels demonstrating the ability to build consensus for decision-making
• Must be able to inspect design plans and documents for accuracy
• Maintains courteous and professional manner and works well in a team environment
• Roles requires daily communication with direct manager and regional team, client and account vendor team members. Must be able to exchange accurate information in these situations.

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day
• The person in this role needs to be able to occasionally lift up to 25 pounds

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.