Vice President - National Account

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Summary

The Vice President – National Account role is responsible for leading the account team for their location or region including team leadership, business development, informing strategy, and P&L management. This position leads a team of all levels of Project Managers (PM) and Workplace Services team members and/or others as designated from time to time. This role functions as a “player / coach” with an ability to know when to pull up to be strategic and big picture and when to dig deep into the tactics and operations. This individual has an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members and vendor partners to lead a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Must be able to deal with ambiguity and conflict while maintaining professionalism and focus on the project goals. It is important to be a seller doer, meaning this role includes business development and a focus on expanding the current and future client opportunities.

Essential duties and responsibilities

• Responsible for identifying and developing key program processes and strategies to deliver successful projects. Primary client interface including reporting on program scope, schedule, budget, risks and quality.
• Lead and oversee a collective average of 40 projects led by the team within the portfolio simultaneously from inception to close out.
• Lead a team of 20-25 team members
• Lead vendors and client teams in new workspaces in existing or new office space.
• Responsible for developing and managing scope, schedule and budget for overall project portfolio and track/provide support for all project issues and resolutions.
• Develop and maintain complete knowledge of vendor services and capabilities, processes, and deliverables.
• Facilitate strategy meetings with business line space program managers.
• Able to read and understand project documents such as: contracts, drawings, client work requests, vendor proposals, electrical, data management documents and building infrastructure documents.
• Provide leadership and counsel on issues, initiatives, and risks as they are escalated by team members, vendors, clients, and other project team members.
• Provide measurable and timely response to client and team inquiries and concerns.
• Utilize project tools and templates to maintain accurate project documentation files.
• Utilize project metrics provided by the Performance Management team, as needed.
• Track and manage value logs monthly for qualitative and quantitative value adds to the client projects, client operations, and team.
• Co-lead people recruitment along with HR/Recruiting team.
• Coordinate the implementation and tracking of team training, client facing and company required.
• Responsible for scaling team to support client requirements in region.
• Lead the development of people and relationships with existing client partners in region.
• Role model for accountability & responsibility.
• Represent company core values and mission.
• This is not a remote role and does require regular in-office presence.

Qualifications

• Role requires daily communication with client and team members.
• Must be able to exchange accurate information in all situations.
• Ability to work within cloud based and online management software.
• Strong written and oral communication skills.
• Client relationship management and/or management consulting experience.
• Good person with high ethical integrity
• Very strong written and verbal communication skills, including executive presentations
• Strong problem solver and facilitator, especially in highly ambiguous situations
• Must be available for occasional weekend or evening work as required by move schedules.
• This is not a remote job and requires regular in-office presence.

Education/Experience

• Bachelor's degree (BA/BS/BEng/BArch) preferred or equivalent experience.
• 7-10 years of real estate project management, MAC (move, add, change) services, or relocation experience specifically in commercial office campuses preferred.
• Proficiency with MS Office Suite, MS Project, MS Visio.

Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
• Must be able to move within and between client buildings more than 50% of the day.
• Occasional travel to other sites across the United States.
• Must be able to safely access construction sites.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Must be available for occasional weekend or evening work as required.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.