Sr Business Analyst - Business Intelligence - Account

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Senior Business Analyst role reports to the Associate Director, Business Intelligence – Account and requires a strong concentration in both business process improvement and business intelligence. The focus of this position is to work closely with the business units to gain an in-depth understanding of the customer’s business strategy, processes, roadmap, and the context in which the business operates. The role will be key in identifying opportunities for process optimization, designing, and implementing solutions, and leveraging BI tools to provide actionable insights. The Senior Business Analyst role requires a combination of analytical expertise, project management skills, a deep understanding of BI technologies, and the ability to visualize data. This position will also be governed by the governance established by PPM’s Enterprise Technology Associate Director and Director, Marketing for alignment of account team platforms with Enterprise governance and standards.

Key Responsibilities

· The Sr Business Analysts core strengths must include:

o Analytical skills – this job involves analyzing data and processes, as well as interpreting and visualizing information from customers, vendors, and key stakeholders.

o Communication skills - working closely with clients, colleagues, and customers to gather information, requiring strong verbal and written communication skills, as well as good listening skills.

o Data Visualization – proficient in using data visualization tools like Power BI, Tableau, as well as spreadsheet software and flow-chart tools.

o Problem-solving abilities – think creatively to solve their clients’ problems, requiring strong troubleshooting skills to find new ways to help clients and stakeholders achieve their goals.

o Writing skills – excellent writing skills and are well able to produce presentations and visual reports on their findings.

o Business requirements capture and documentation – highly effective at assessing, documenting, and visualizing business requirements.

o Curation of Client Business Process standards – develop and sustain process standards and governance within the client environment.

· Effectively manage sequential workstreams, have strong analytical and visualization skills, be able to work under pressure and adapt to the changing needs of the client.

· Assist in project and program definition and chartering.

· Provide client-facing business analytics reporting to account team for analysis, identifying trends, outliers, and statistically significant performance, to drive business performance.

· Understand and accurately interpret customer and user requirements, their strategies, and goals.

· Capture detail business workflows and connect them to create a holistic picture of the business.

· Identify efficiencies and communicate these opportunities to the team.

· Assure that the project deliverables meet quality standards.

· Subject matter expert for Business Intelligence platforms, which may include Office 365 tools, Power BI, Smartsheet, document management repositories, projects management platforms and similar tools.

· Collaborate with PPM’s Enterprise Technology Associate Director and Director, Marketing for alignment of account team platforms with Enterprise governance and standards.

· Communicate complex data and business cases in ways that are compelling and easy to understand.

· Determine, implement, and evaluate business metrics that benefit and support objectives.

· In collaboration with PPM Enterprise Technology, perform operational management of key platforms, including risk management, process improvement, planning and roadmap development, contingency planning, integration with other platforms and change management.

· Directly support strategic initiatives.

· Other duties as assigned.

Job Skills & Qualifications

· Associates degree in business administration or statistics preferred.

· 5+ years of work experience as a Business Analyst or similar role.

· Data analysis and creation of executive presentation experience.

· Proficient in Office 365.

· Experience in building and maintaining Business Intelligence tools.

· Ability to work independently and exercise good judgment.

· Ability to manage multiple workstreams simultaneously and perform assigned tasks with tight deadlines and competing priorities.

· Self-starter with the ability to work both independently and as a team member.

· Expert attention to detail and organization.

Physical Requirements

· Travel for client account requirements and PPM may be required (up to 25%)

· Regularly required to sit for long periods of time.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.