Executive Assistant / Front Office Operations

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Summary

We are seeking a highly organized, tech-savvy Executive Assistant/Front Office Operations role to support a fast-paced, high-performing team. This role is central to maintaining smooth internal operations of our front office and performing essential Executive Assistant duties by ensuring tasks are executed efficiently and communication is clear.

Key responsibilities include managing team requests and priorities, filtering and organizing email communications, assigning tasks, and maintaining clean, accessible file systems. This person will also facilitate communication between brokers and corporate support teams to ensure the timely delivery of marketing and research materials. The ideal candidate thrives in a dynamic environment, brings strong problem-solving skills, and has a background—or strong interest—in real estate.

Essential duties and responsibilities

• Serve as the operational point of contact for the team lead and coordinate internal workflows
• Manage and prioritize high-volume email communications; flag action items and assign tasks accordingly
• Establish systems and processes to organize incoming requests and ensure timely execution
• Track team deliverables and deadlines to ensure consistent follow-through
• Streamline communication between brokers and internal corporate teams (e.g., marketing, research)
• Ensure delivery of accurate client-facing materials and internal reports
• Maintain file systems for each deal and property; organize, update, and share as needed
• Facilitate task delegation across the team and follow up on completion
• Automate repetitive administrative tasks and identify areas for process improvement
• Prepare meeting materials, presentations, and basic reports
• Monitor team calendars, set up meetings, and coordinate with external parties when needed
• Handle confidential and time-sensitive information with discretion
• Act as the go-to operations liaison for keeping the team running smoothly
• Manage front office operations
• Order supplies for office and kitchen
• Greet guests with welcoming energy
• Manage office shipments and incoming/outgoing mail

Qualifications

Required:

• This role requires regular in-office presence to support team operations, attend meetings, and facilitate communication and coordination across external support teams
• Exceptional organizational and multitasking skills
• Strong verbal and written communication abilities
• Proactive, solution-oriented mindset with strong critical thinking skills
• Comfortable working in a high-volume, deadline-driven environment
• Tech-savvy with a natural drive to create more efficient workflows
• Ability to work independently and collaborate with multiple stakeholders
• A friendly, personable, approachable, and caring personality

Education/Experience

• Commercial Real Estate industry experience is a plus
• 5+ years of administrative experience preferred
• Experience supporting teams or executives in a professional services environment

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.