Business Analyst - Business Intelligence - Account

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Business Analyst works with the Senior Business Analyst and reports to the Associate Director Business Intelligence, Account. This position also works with the client business units and stakeholders to identify areas where performance and processes may be improved to help develop strategies to enhance productivity and access to accurate and timely data. This involves understanding goals, gathering, analyzing, and visualizing data, process mapping, and creating reports that support recommendations. This individual has great interpersonal and communication skills, strong report writing abilities, an aptitude for analyzing and visualizing data, and great business acumen. This position will also be governed by the governance established by PPM’s Enterprise Technology Associate Director and Director Marketing for alignment of account team platforms with Enterprise governance and standards.

Key Responsibilities

· The Business Analysts core strengths must include:

o Analytical skills – this job involves analyzing data and processes, as well as interpreting and visualizing information from customers, vendors, and key stakeholders.

o Communication skills - working closely with clients, colleagues, and customers to gather information, requiring strong verbal and written communication skills, as well as good listening skills.

o Computer knowledge – proficient in using data visualization tools like Power BI, Tableau, as well as spreadsheet software and flow-chart tools.

o Problem-solving abilities – think creatively to solve their clients’ problems, requiring strong troubleshooting skills to find new ways to help clients and stakeholders achieve their goals.

o Writing skills – excellent writing skills and are well able to produce presentations and visual reports on their findings.

o Business requirements capture and documentation – highly effective at assessing, documenting, and visualizing business requirements.

o Curation of Client Business Process standards – develop and sustain process standards and governance within the client environment.

· May facilitate process and research efforts, and act as a consultant to various project teams.

· Effectively manage sequential workstreams, have strong analytical and visualization skills, be able to work under pressure and adapt to the changing needs of their clients.

· Assist in the project definition and chartering.

· Understand and accurately interpret customer and user requirements, their strategies, and goals.

· Capture detail business workflows and connect them to create a holistic picture of the business.

· Help identify efficiencies and communicate these opportunities to the team.

· Assure that the project deliverables meet quality standards.

· Communicate complex data and business cases in ways that are compelling and easy to understand.

· Assist team to determine, implement, and evaluate business metrics that benefit and support objectives.

· Other duties as assigned.

Job Skills & Qualifications

· Associates degree in business administration or statistics preferred.

· 3 years of experience in Business Operations Program/Project management, Process Improvement and/or Training.

· Proficient in Office 365.

· Experience in building, maintaining and governing MS SharePoint sites.

· Ability to work independently and exercise good judgment.

· Ability to manage multiple workstreams at one time, perform assigned tasks with tight deadlines and competing priorities.

· Self-starter with the ability to work both independently and as a team member.

· Expert attention to detail and organization.

Physical Requirements

· Some travel will be required to integrate, learn, and help improve our regional teams.

· Regularly required to sit for long periods of time.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.