Associate Director - Business Intelligence - National Accounts

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Associate Director (ADIR) – Business Intelligence role is responsible for leading a multiple- account team that supports clients with national and international scope. The ADIR Business Intelligence with be a part of an accounts leadership team that informs account business intelligence strategy, team management, P&L management, and business development. This position leads a team of business intelligence analysts and developers, and will work closely with account teams consisting of program, project and change managers. This position will also be governed by the governance established by PPM’s Enterprise Technology Associate Director and Director Marketing for alignment of account team platforms with Enterprise governance and standards.

For success in this role, this individual will need to have the ability to be strategic to communicate the “big picture” with clients and team members, and have the ability to dig deep into the tactics and operations when needed. This individual will need to communicate clearly with all parties involved in a project including key stakeholders, internal customers, team members and vendor partners. This role requires the ability to demonstrate exceptional client service, teamwork, and attention to detail to ensure satisfaction, and to lead a project team toward a common set of goals. To be successful this leader must be able to deal with ambiguity and conflict while maintaining professionalism and focus on the project goals. This role includes consultative business development and a focus on expanding the current and future client opportunities.

Key Responsibilities

• Responsible for identifying and developing key program processes and strategies to deliver successful projects.
• This person will be the primary client interface for reporting on program health including scope, schedule, budget, risks, quality and performance to KPIs.
• Lead a team of 5+ people which may include Data Analysts, Systems Analysts, Project Managers (PMs) and Program Managers (PgMs) including hiring, training, and performance evaluations.
• Oversee the team’s strategy for data visualization.
• Develop and maintain knowledge of vendor services and capabilities, processes, and deliverables.
• Develop and maintain knowledge of intake and logistics support for the provision of services that may include ticketed services.
• Provide leadership and counsel on issues, initiatives, and risks as they are escalated by team members, vendors, clients, and other project team members.
• Provide measurable and timely response to client and team inquiries and concerns.
• Utilize PPM Enterprise Technology governance and / or client project tools and templates to maintain accurate project documentation files.
• Manage and report on all project metrics for projects.
• Track and manage value logs monthly for qualitative and quantitative value adds to the client projects, client operations, and team.
• Coordinate with PPM Enterprise on the implementation and tracking of team training.
• Responsible for scaling teams to support client requirements.
• Lead the development of our people and relationships with client partners.
• Actively seek out ways to assist in the recruitment and retention of top team members in partnership with PPM Enterprise Talent Acquisition.
• Role model for accountability & responsibility.
• Represent PPM’s core STIHL values, and company mission and vision.

Qualifications

• Bachelor’s degree (BA/BS/BEng/BArch) preferred.
• 7-10 years of real estate project management, construction project management, MAC (move, add, change) services, or daily services in commercial office campuses preferred.
• Proficiency with MS Office Suite or related software
• Ability to work within cloud based and online management software.
• Proficient in using/understanding industry-leading data visualization tools, such as: Power BI, Tableau, Smartsheet, Quicksight or other spreadsheet software and flow-chart tools.
• Solid understanding of SQL and SQL Developer tools, including the ability to data-mine, analyze results, and make recommendations.
• Familiar with data analysis tools (SPSS, SAS, Python, etc.)
• Experience working on large-scale projects as well as handling day-to-day operational requests.
• Experience in analyzing large amounts of information to discover trends and patterns.
• Commercially and customer minded with high capability to put yourself in the position of client accounts to understand their business requirements.
• Demonstrated ability in analyzing data and constructing reports to answer business questions.
• Ability to understand and formalize business problems, identify key challenges, and develop solutions utilizing data.
• High intellectual curiosity and willingness to tackle complex/technical problems and to generate impactful business insights and solutions.
• Effectively communicate complex ideas to primary business partners, both verbally and in writing.
• Proven experience in managing and leading teams.
• Excellent written and oral communication skills, executive presentation skills.
• Excellent organizational skills and attention to detail.
• Excellent analytical and management skills.
• Ability to communicate clearly and collaborate with non-technical end-users.

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day.
• 25% travel within the United States and internationally.
• Must be able to safely access construction sites.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Must be available for occasional weekend or evening work as required.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.