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Customer Service | Covina, CA

Job Description


 Are You a Gamer?


Position: GAME MASTER 


Role and Responsibilities include:

·  Respond Promptly to Customer Inquiries

·  Handle and Resolve Customer Complaints

·  Handle Product and/or Service Inquiries

·  Perform Customer Account Inquiries

·  Follow Up on Customer Interactions

·  Document and Record All Customer Interactions

·  Communicate and Coordinate with Internal and External Departments

·  Maintain Customer Databases

·  Perform Other Customer Service Tasks as Required


Education and Experience:

·  High School Diploma (Some College Preferred)

·  Knowledgeable of customer service principles and practices and the ability to apply them

·  Ability to Type 

·  Online Game Experience or Game Moderation/Administration is a plus

·  Online Forum Experience or Forum Moderation/Administration is a plus


Key Competencies:

·  Interpersonal Skills

·  Communication Skills (Written and Verbal)

·  Listening Skills

·  Problem Analysis and Problem Solving

·  Data Collection and Input

·  Attention to Detail and Accuracy