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Salesforce (SFDC) Administrator

Operations/HR/Finance | Tampa, FL | Full Time

Job Description

The Position:

OPSWAT is searching for a Salesforce.com Administrator to join our team.  You will be part of a business operations team and will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes and improvements to our Sales Cloud and Service Cloud platform configurations and workflows. You will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our platform.

What You Will Be Doing:

  • Drive continuous improvement initiatives as a system administrator for our Salesforce.com Sales Cloud and Service Cloud environments
  • Provide hands-on support and system administration to fix production issues and provide on-going maintenance
  • Create, design, and develop complex reports, engaging dashboards, and data management/manipulation strategies that support a data-driven decision-making process
  • Excellent proficiency in managing workflows, assignment rules, field creation, snapshotting key metrics for historical trending, de-duplication tools, mass update/upload tools, automating backups, permission sets and field tracking
  • Partner with other teams in the organization to ensure clean deployments and leverage best practices
  • Evaluate, select, implement, and integrate technology tools into a solution set that supports our business unit requirements
  • Manage and enforce the CRM Change Management Process from development sandboxes to Production. Ensure that all necessary changes are documented, reviewed, tested, and approved before being deployed.
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
  • Communicate best practices in Salesforce use, data management, and reporting

What We Need from You:

  • 3+ years of experience working as a Salesforce Administrator
  • Certified Salesforce Administrator Required
  • Creative and analytical thinker with strong problem-solving skills
  • Excellent verbal and written communications skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Acute listening skills and a desire to provide quality customer service and satisfaction
  • Appreciation of the challenges faced by IT security professionals and a desire to provide solutions
  • Salesforce CPQ experience

It Would Be Nice If You Had:

  • Additional Salesforce Certifications Preferred
  • Experience with Salesforce Triggers and APEX code
  • BA/BS degree or equivalent
  • Oracle NetSuite experience
  • Selaigo experience
  • Experience in selling or marketing IT solutions, software