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Salesforce Admin

Operations/HR/Finance | Ho Chi Minh City, Vietnam | Full Time

Job Description

The Position:

OPSWAT is searching for a Administrator to join our team in our Vietnam HQ office.  You will be part of a business operations team and will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes and improvements to our Sales Cloud and Service Cloud platform configurations and workflows. You will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our platform.

What You Will Be Doing:

  • Drive continuous improvement initiatives as a system administrator for our Sales Cloud and Service Cloud environments
  • Provide hands-on support and system administration to fix production issues and provide on-going maintenance
  • Create, design, and develop complex reports, engaging dashboards, and data management/manipulation strategies that support a data-driven decision-making process
  • Excellent proficiency in managing workflows, assignment rules, field creation, snapshotting key metrics for historical trending, de-duplication tools, mass update/upload tools, automating backups, permission sets, and field tracks
  • Partner with other teams in the organization to ensure clean deployments and leverage best practices
  • Evaluate, select, implement, and integrate technology tools into a solution set that supports our business unit requirements
  • Manage and enforce the CRM Change Management Process from development sandboxes to Production. Ensure that all necessary changes are documented, reviewed, tested, and approved before being deployed.
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
  • Communicate best practices in Salesforce use, data management, and reporting

What We Need from You:

  • 2+ years of experience working as a Salesforce Administrator
  • Certified Salesforce Administrator Required
  • Creative and analytical thinker with strong problem-solving skills
  • Excellent verbal and written communications skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Acute listening skills and a desire to provide quality customer service and satisfaction
  • Appreciation of the challenges faced by IT security professionals and a desire to provide solutions

It Would Be Nice If You Had:

  • Additional Salesforce Certifications Preferred
  • Experience with Salesforce Triggers and APEX code
  • BA/BS degree or equivalent
  • Salesforce CPQ experience
  • Oracle NetSuite experience
  • Experience in selling or marketing IT solutions that include critical network security, email and web security, and/or secure device access

Why You'll Love Working Here

  • Meaningful work with passionate colleagues;
  • The international working environment in global leading cybersecurity product company;
  • Attractive compensation, regular assessments, and salary reviews;
  • 13-month bonus & performance bonus;
  • 100% salary, full insurances on probationary period;
  • Extra-health care program (PVI) for employee and family members;
  • 15 to 20+ paid day off per year;
  • Attractive benefits for team activities (team building, team outing, sport, trade union activities);
  • Nice open office on the top of a building in District 3 with full of accessories for active recreation, sport, fruits, coffee, and tea.
  • Chances of work assignments/ business trips to OPSWAT global offices in US and Europe