Omega solutions inc

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Reverse Logistics consultant

Information Technology | dallas, TX | Contract

Job Description

Reverse Logistics consultant

Dallas, TX

6 months +

Rate: $30/hr on w2 all inclusive

 

Role Description:

Field technician who can lead all aspects of the technical process operations at our ASP (Authorized Service Provider) ensuring that products meet customer specifications and quality goals. You will plan requirements with key stakeholders and execute tech support at our partnered facilities.

 

Responsibilities:

  • Drive preliminary product failure analysis at ASP

  • Triage log/captures and be the POC on the field for Engineering business requirements

  • Acquire and analyze data using appropriate standard quantitative methods to facilitate process analysis and quality improvements.

  • Drive root cause and corrective action for quality repair failures; prepare and present quality management reports

  • Drive weekly quality reviews with ASP, OEM, and RL/Ops. Lead technical communication between customer and internal engineering team.

  • Identify and timely flag quality issues around whole device performance and/or individual components

  • Coordinate technical communication between ASP and internal engineering team

  • Create and maintain process and quality documentation

 

Minimum qualifications:

  • BS in Engineering, orequivalent

  • 5+ years' experience in technical support of mobile devices

  • Third party production quality & process management experience

 

Preferred qualifications:

  • Familiarity with reverse logistics and RMA processing