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Associate Account Manager

Account Management | New York, NY | Full Time

Job Description

Job Description

Olapic is the leading visual earned content platform for the curation, activation, and analysis of earned content. Olapic works with hundreds of global brands to amplify marketing and e-commerce channels with images and videos from real people, creating more personalized and powerful brand experiences. Olapic’s proprietary technology curates consumer photos and videos from a range of social media sites, identifies content that is most influential in driving engagement and conversion, permissions the content at scale, and then activates it across digital and offline channels, providing analytics on revenue, performance, and engagement. An official Facebook Marketing Partner, Instagram Partner, and Pinterest Marketing Developer Partner, Olapic is headquartered in New York City with offices in California, Cordoba, Argentina, and the United Kingdom. For more information on Olapic, visit www.olapic.com. Olapic is a wholly-owned subsidiary of Monotype Imaging Holdings, Inc.

The Account Manager is a critical role that will manage relationships with current Olapic clients, creating processes and proactive communication to foster long-term, successful partnerships. The incumbent will also work very closely with the Brand Strategy and Client Services teams to ensure optimal client experiences.



What you’ll be doing:

  • Manage the post-Sales business relationships for a portfolio of existing Olapic clients across multiple verticals such as beauty, fashion, lifestyle, and travel while maintaining customer satisfaction.     

  • Build and support the clientele by sharing examples and best practices among our client base. Educate them on industry trends, new releases and product enhancements.

  • Understand the analytics and ROI behind our tools in order to communicate the value in a tangible way.

  • Collaborate with both client services and business development to implement process and streamline communication for a fast-growing start-up.

  • Identify and execute on renewal and upsell opportunities for assigned accounts.

  • Travel occasionally (15-20%)

 

What we’re looking for:

  • 1 to 3 years experience in digital marketing, eCommerce, or social media

  • Ability to work with cross-functional teams, both internally and client-facing

  • Strategic thinker with analytical experience, attention to detail, and confidence in leading client engagements

  • Bachelor’s degree

  • Proficiency in PowerPoint and Excel

  • Experience working with Salesforce.com is a bonus!