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Customer Support Associate

Sales | Cerritos, CA | Full Time

Job Description

In this position you will provide excellent service to both internal and external customers.  Your excellent communication skills, strong attention to detail and thorough follow up will be key to resolving customer requests and inquiries quickly and efficiently both verbally and in writing.  This position is based in our LAX Office.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Primary point of contact for customers and internal operations teams
  • Provide exceptional service to customers and internal operations
  • Serve as liaison between customer and various internal departments related to order and shipping issues
  • Coordinate order approvals, cancellations, and tracking with customer and internal resources
  • Follow-up on issues as necessary to ensure they are resolved
  • Lead problem resolution initiatives
  • Order/shipment status reporting
  • Run scheduled reports and develop new reports as customers request
  • Maintain accurate records/updates of rate books
  • Support contract administration
  • Work with Freight Management System (FMS)

 

QUALIFICATIONS

  • Bachelor’s degree or equivalent work experience
  • Experience working in a customer service role preferably with international or domestic transportation
  • 1-3 years’ experience in freight forwarding or logistics 
  • Exhibit proactive problem solving skills
  • A focus on the customer and a "can-do" positive attitude
  • Energetic and highly organized
  • Excellent oral and written communication skills
  • Demonstrated experience using an FMS
  • Ability to multi- task and work independently
  • High level of attention to detail

 

OIA Global Logistics is an Equal Opportunity Employer. Our culture is fun, diverse and collaborative. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits. 

OIA Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.