System Support Analyst

Who we are…

Nuvation Bio is a biopharmaceutical company tackling some of the greatest unmet needs in oncology by developing differentiated and novel therapeutic candidates. Our vision is to significantly change the practice of oncology by developing medicines that provide truly meaningful improvements in quality of life and survival for people with cancer.

What you’ll be doing

The Support Analyst will deliver high‑quality technical support to end users in our China offices, ensuring the reliable operation of desktop systems, applications, and IT services. This role acts as a frontline resource for troubleshooting, onboarding, and maintaining IT infrastructure in collaboration with both remote and onsite teams.

You will be responsible for…

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues across desktop, laptop, and mobile platforms.
• Assist with onboarding and offboarding processes, including account setup, hardware provisioning, and orientation support.
• Maintain and update documentation including SOPs, runbooks, and asset inventories.
• Collaborate with managed service providers and internal IT teams to escalate and resolve complex issues.
• Support computing environments and specialized software used by life sciences professionals, including researchers, lab staff, and clinical teams.
• Monitor and respond to service desk tickets using ServiceNow, ensuring timely resolution and excellent customer service.
• Provide hands-on support for Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Troubleshoot and support finance and HR software platforms such as Workday, SAP, Oracle, or similar enterprise systems.
• Participate in daily transition calls and knowledge acquisition sessions during onboarding phases for new hires or systems.
• Assist with quarterly audits, compliance checks, and training sessions such as IIPP (Injury and Illness Prevention Program).
• Coordinate with vendors for hardware procurement, maintenance, and billing cycles.
• Travel to other offices may be required to support project activities, day‑to‑day operations, or other business needs

What Knowledge & Experience you'll bring to us...

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 2–4 years of experience in IT support or helpdesk roles, ideally supporting users in life sciences, biotech, or pharmaceutical environments.
• Proficiency with Microsoft 365 suite and remote support tools (e.g., BeyondTrust, TeamViewer).
• Experience supporting finance and HR software platforms such as Workday, SAP, Oracle, or similar.
• Familiarity with ServiceNow or similar ITSM platforms.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced setting.

Behavioral skills to be successful...

• Problem-Solver - As an action-oriented self-starter, you’re eager to apply your expertise in diagnosing inefficiencies, determining root causes, and recommending solutions to complex challenges.
• Personable - You establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives.
• Credible - Thorough understanding of clinical methodologies and providing sound analytical support, you quickly establish credibility as a reliable resource.
• Emotional intelligence, curiosity, and a knack to figure out a way to build something better
• Communication - Effectively listens, conveys, and receives ideas. Maintains a consistent flow of information. A strong presenter and effective communicator with the ability to influence stakeholders.
• Accountability - Acts with a clear sense of ownership - whether the task is in their role description. Holds yourself and others accountable to execute all tasks at hand through seen and unforeseen circumstances with high quality and integrity.
• Adaptability - Can manage in an environment of ambiguity. Embraces the change of a new system, process, technology, or idea in the organization. You could reassess priorities, alter goals and take risks.

What we have for you!

• Competitive Base Salary, Bonus, and Equity Plans
• up to 10 OPT and 12 Sick Days Annually
• Excellent Medical Coverage
• Social Security and Provident Fund
• and much more!

The base pay offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, experience, and location among other factors. Our full-time regular positions also include an annual performance-based bonus and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the level and position offered.

Disclaimer

Nuvation Bio, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by the law.

This job description reflects the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Nothing restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Note to all external Recruiters & Staffing Agencies
All of our open positions are managed by our Talent Acquisition department. Any resumes submitted through the website or directly by recruiters or staffing agencies in advance of an executed agreement with Nuvation Bio, Inc., will be considered unsolicited and the company will not be responsible for any related fees. Resumes sent directly to employees or hiring managers will also not be accepted as referrals.