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Contact Center Technical Consultants

Nu Echo | Montreal, Quebec, Canada | Full Time

Job Description


About Nu Echo


#montreal #toronto

#employee #subcontractor

#full-time #part-time

#senior #intermediate #junior

#genesys #avaya

#cisco #interactive intelligence

#architect #integrator #developer #SME #TAM

Position Overview

Number of openings: 5

Profiles: Any technical/hands-on profile including: Architects, Integrators, Developers, SME (Subject Matter Experts), TAM (Technical Account Managers), Technical Leads, etc.

Team: Consulting Services Team

Status and location preferences:

  • Preferably: permanent employees in Montreal or Toronto

  • Optionally: subcontractors

Mandatory Requirements

  • Canadian citizen or permanent resident or work visa or person already engaged into the immigration process (proof of acknowledgement of the application and status shall be requested)

  • Languages: French and/or English

    • If you apply, please rate your proficiency for each language using the following scale: 1=limited experience, 2= proficient, 3=highly proficient

  • Expected work experience: 3 years minimum

    • However highly motivated juniors with great academic results may be considered

Posts Description

Nu Echo’s customers include fortune 500 and public companies across Canada and the US. Nu Echo’s core projects are the delivery and testing of large contact center solutions.

As part of our consulting services team, you will be involved in analyzing, installing, developing, configuring and testing customer contact center solutions. This includes complex integrations with  telephony systems, CRM applications, active directories, ERP, websites, desktops applications and cloud services.

Nu Echo team members work with innovative technologies such as, but not limited to, digital channels, omni-channel, analytics, chatbots, artificial Intelligence, and machine learning. Innovation and training are key fundamentals of our business practice providing our clients with next generation technologies and thought leadership. Nu Echo’s labs enable us to provide proofs of concept in the development of leading-edge tools, products and solutions.

The ability to travel to project sites (up to 25%) may be required, to attend  kick-off meetings and customer workshops.

Personal Skills and Values

  • A passion for excellence and problem-solving

  • Integrity and respect for others

  • Team player who is comfortable in a dynamic environment

  • Sense of humour

  • Self-motivated to learn new technologies and improve skills

Technical Requirements

Knowledge and experience working with Genesys / Avaya:

  • Provide a list of such technical proficiencies together with the current software version support that document your experience, training, or certifications

  • Rate your proficiency level across each element from 1=limited experience to 3=highly proficient


Additional Experience and Skills :

  • Knowledge, experience, training or certification on other contact center platforms or solutions, for instance Cisco, Interactive Intelligence, Aspect, Verint, or NICE.

  • Knowledge of other contact center related technologies, for instance speech technologies, biometric authentication, web collaboration, unified communications, or CRM applications.

  • Define computing skills (Eclipse, Javascript, Java, XML, Windows, Linux)

Application Process

Candidates whose profile fulfils the Mandatory Requirements section may apply.

Applications must be submitted electronically including:

  • CV and presentation letter or email

  • Please indicate your salary expectations

  • References will be requested and will be contacted.

  • Include university transcripts for junior to intermediate positions


Only complete application will be considered. Only selected candidates will be contacted.

NOTE:  This job description is not intended to be exhaustive. Employees may perform other duties, as required in order to meet the ongoing needs of the organization.