Group Director, Client Lead

Who we are

We are Noble People. A modern creative media agency. We develop original, bold and provocative media ideas for some of the most exciting brands in the world.

Media ideas that aren’t media.

Media that isn’t freaking boring.

Brand ideas that people love.

We do communications strategy, media planning and buying, and reporting and optimization – but with a lens that respects creativity and without the bullshit that comes along with most media agencies. We are passionate. We have strong values based on integrity and honesty. We find smarter ways to make an impact. We strip out the nonsense and do away with the old rules. We take a modern, transparent, and innovative approach to media – again, always through a creative lens.

The Role

As Client Lead, you will serve as the primary liaison between our organization and our clients. You will be responsible for overseeing all aspects of client accounts, ensuring the successful delivery of our services, and driving year-over-year growth. Reporting directly to the President, you will have the authority to make critical decisions regarding client strategies and project implementations. Success in this role will be measured by your ability to foster strong client relationships, drive revenue growth, and deliver outstanding results.

Client Management:

• Act as the primary point of contact for major clients, understanding their business goals and challenges to provide strategic guidance and build strong, long-lasting relationships

• Actively manage key client accounts, overseeing the strategy, planning, execution, and optimization of media campaigns to ensure they align with client goals and deliver measurable results.

• Serve as a trusted advisor to clients, offering strategic guidance and insights to help them achieve their business objectives. Leverage your expertise to provide valuable recommendations and drive impactful results.

Team Leadership:

• Oversee the end-to-end delivery of client projects, ensuring they are completed on time, within budget, and to the highest quality standards. Provide direction and support to internal teams to ensure successful project execution.

• Collaborate closely with the product and executive teams to align client strategies with organizational goals and objectives. Act as a conduit between clients and internal stakeholders to facilitate effective communication and collaboration.

• Collaborate with internal teams, including creative, media planning, and analytics, to ensure effective communication between teams in pursuit of seamless execution of client campaigns.

• Act as the ultimate decision-maker on all matters related to client accounts, including project scope, timelines, and deliverables. Exercise sound judgment and strategic thinking to ensure the successful execution of client initiatives.

Client Growth and Revenue Generation:

• Develop and execute comprehensive account plans that align with client objectives and drive revenue growth. Use your expertise to identify opportunities for strategic partnerships and innovative solutions.

• Set and achieve year-over-year revenue growth targets by identifying upsell and cross-sell opportunities, presenting compelling proposals, and driving client buy-in on new ideas and initiatives.

• Work collaboratively with the sales team to explore and secure new business opportunities.

• Identify new opportunities for business growth within existing client accounts.

Relationship Building and Client Retention:

• Develop and nurture strong, long-term relationships with key clients, understanding their business objectives and challenges, individual goals, and category and company dynamics.

• Act as the main point of contact for senior client stakeholders, ensuring satisfaction and long-term partnerships.

• Proactively address client concerns and work to exceed expectations.

Requirements

• At least 10 years experience as an established media leader with a demonstrated track record of translating a vision for the team into strategic insights and effective media solutions that deliver on client goals.
• At least 5 years experience leading and managing a team, cultivating individual development and career growth across different levels of employee.
• Exceptional written, verbal communication skills with the ability to communicate with all levels of employees, vendors and clients. Ability to write concise, reasoned, and inspired media presentations, and present to clients effectively and confidently.
• A proven track record of consistently demonstrating sound creative, strategic, and analytical thinking skills, and championing innovative, bold and game-changing ideas.
• Ability to build and maintain strong interpersonal/professional relationships with employees, vendors, clients, etc.
• Demonstrated strong command of Media Research resources, capabilities and limitations.
• Demonstrated self-confidence (and track record) in championing innovative, bold and game-changing ideas.
• Strong math and analytical skills, with a firm understanding of strategy development and required media math.
• Demonstrated understanding of consumer insights and how to put insights into action.
• Skilled negotiator with a track record of open and fair negotiations.
• Strong attention to detail.
• Some travel and after hours and work required.

We take care of you

Noble People offers a generous time-off package of 15 PTO days per annum, Safe & sick days, Personal and Birthday PTO as well as Summer Fridays, Mental Health & Wellness days, and a Sabbatical Program if you are with the agency for 7 or more years.

We offer a comprehensive healthcare plan for eligible employees and their families which includes Medical with Telehealth/virtual care options, Dental, Vision, 401K, STD, LTD, Life Insurance

Lastly, we allow for a cell phone reimbursement, pre-tax commuter benefits, Flexible Spending Account, daily snacks, and much more.

Diversity and Inclusion

At Noble People, our people are our greatest asset. We are committed to fostering an inclusive environment that attracts, engages, and retains the best possible talent. Our diversity of experiences, backgrounds, locations, viewpoints and ideas is what makes us a great place to work and differentiate us as an employer of choice.

We are an equal opportunity employer
At Noble People we are committed to expanding opportunities for all employees without regard to race, color, religion, gender, age, national origin, sexual orientation, sexual identity, disability, or any other characteristic. Each person is valued for his or her talents, expertise, experience, and perspective.