Operations | Kissimmee, Florida | Full Time and Part Time
About Night Auditors of America
Night Auditors of America is a 25 year old company that provides 3rd shift
(11pm-7am) auditors to perform the daily revenue audit for hotel, resort and timeshare properties. We provided these properties a dramatic reduction of concern for consistent, trained, dependable coverage for the 3rd shift. This is something that we GUARANTEE to our clients.
What does an auditor do?
There are two major components expected of the audit staff employed by Night Auditors of America; the account component and the customer service component.
It is important for the auditor to have accounting and computer skills because the audit will consist of the hotel's financial activity for the day. This encompasses room revenue, appropriate taxes, all food and beverage revenue, outlet revenue (i.e.: gift shop, business center, outside laundry service) and valet/bell service revenue. The auditor should expect to post some or all of these charges, print the appropriate reports to ensure the accounts balance, print and deliver guest room bills for the next day's departures, as well as operational reports for the management team. The auditor is also expected to be able to troubleshoot and determine why, if the revenue totals do not balance. It will be the auditor's responsibility to balance the audit, whether needing outside support assistance, or assistance from an audit supervisor. The auditor is to complete the entire audit even if doing so requires remaining beyond the scheduled 8 hour shift.
It is equally important for the auditor to understand customer service, in order to provide outstanding service to the hotel guests. The customer service level expected of our auditors can be embodied by the phrase "whatever it takes". "Whatever it takes" is the understanding of going above and beyond within reason; exceeding the guest's expectations. Knowledge of empowerment guidelines includes using judgment to resolve an issue in order to prevent further guest dissatisfaction. Being a team player and understanding that there is nothing wrong in the asking or giving of help. Problem solving to resolve issues or challenges as they arise instead of passing it along to someone else is also necessary.
What are the job qualifications? Do I need previous experience?
Previous night audit or hotel front office experience is a plus but is not a requirement to be considered for a job with Night Auditors of America. Extensive paid training is provided, so candidates need only poses a high school diploma or GED along with basic computer and arithmetic skills in order to be considered. Candidates must also be able to pass a background check and become bonded (Night Auditors pays all costs associated with the bond for all of its employees). A successful candidate will also exhibit the following:
Friendliness: A smile and eye contact go a long way in making guests feel welcome and important.
Helpfulness: A willingness to assist in any capacity necessary.
Honesty: A trait respected by both hotel client and hotel guest. The guest expects honesty about the hotel, services, and area; the hotel client expects a properly verified audit, as well as the honest handling of cashier duties.
Detail oriented: A must, in order for the audit to be completed smoothly without errors, and for the guests to be taken care of properly and professionally.
Punctual: Respect that the auditor is relieving a hotel associate at the end of their scheduled shift.
Communication: Ensure guest issues being resolved timely, professionally and properly. Good communications skills will additionally prevent audit errors from occurring or reoccurring.
Confidentiality: Information and knowledge given regarding hotel's property and policies are respected and remain confidential.