Internal Application: Production Intern - MapleStory

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory, KartRider, and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.

But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 3 years running!

Summary of Position

Nexon America is looking for a Production Intern to join our Production team for the 2024 summer internship program. The Production Intern – MapleStory is responsible for supporting the live game service of MapleStory. This includes assisting the Live Games team with providing critical feedback, creating detailed reports, and collaborating with a variety of cross-functional teams such as Marketing, Community, Player Support, Quality Assurance, and Localization teams as well as our external developer.

We are currently working in the office 2-3x a week in a hybrid work model.

The target start date for the internship program is 6/10 (40 hours/week) and the duration of the internship will vary between 8-12 weeks depending on the role.

To be considered for the internship, you must apply by March 25, 2024.

Job Responsibilities

• Work with the Production Team to collaborate on the direction and strategy of the game, ensure a healthy developer/publisher relationship; maintain alignment on goals and deliverables

• Assist with task tracking, documentation of decisions, administrative requests, and archiving documents and game assets in a centralized system

• Work with various internal teams to compile and generate weekly service report and distribute to relevant stakeholders

• Playtest current live server and upcoming content on tests servers and generate feedback reports

• Attend production meetings, compile and archive detailed meeting notes, and distribute to relevant stakeholders

• Develop and maintain an understanding of the project processes to provide informed feedback and understand player needs; identify and support improvements to any internal and external processes

• Other duties as requested by the Production team

Education, Professional Training, Technical Training or Certification

• Enrolled in Bachelor’s or Advanced degree in Game Production, Game Design, or Project Management related field is a plus

Knowledge/Skills

• Knowledge of basic publishing production role in the game industry

• Ability to work with cross-functional/cross-organizational teams

• Strong collaboration and conflict resolution skills

• Excellent written, communication, and interpersonal skills

• Project management, time management and problem-solving skills

• Strong desire to provide qualitative and productive game design feedback

• Strong research and analytical skills, including the ability to discern actionable and meaningful insights from data analysis

• Experience playing and strong understanding of online PC games environment, including live games and online game player behavior

• Strong understanding of the game industry including emerging trends, with a focus on the markets served by Nexon

• Knowledge or experience with project management software similar to JIRA, Slack, Teams, Sharepoint, Confluence, Excel

• Can work well under pressure in a fast-paced environment

Documentation Needed (i.e., art portfolio, coding portfolio)

• Resume and Cover Letter

Management has the right to add or change duties and job requirements at any time.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description for Pay Transparency (hourly)

The base salary range for this position in El Segundo, CA is $18.00 - $20.00 hourly.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.