Associate Producer

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.

But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 5 years running!

We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Summary of Position

The Associate Producer is responsible for running the successful live game service. This includes executing the vision of the Producer by collaborating with various departments and supporting ongoing content updates, events, community management, and maintaining the health and stability of the game.

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Coordinate tasks, resources, dependencies with various internal teams (DevOps, Community, Player Support, Platform, Infosec, Fraud, QA, Localization, and Content), as well as external teams (Game Developer, third party partners) to deliver on Producer’s objectives in timely manner. This requires understanding of Producer’s long term plans, which the Associate Producer would break down to short-term plans that is shared to all relevant stakeholders. Plans may include but are not limited to: maintenance and QA schedule, compensation plan, and weekly bug triage.
• Collaborate with team members on the operations of live service and ensures the best play environment possible for the players. Is expected to run any executions to live environment seamlessly and be part of on-call rotation in case of emergency, with the goal of keeping minimal downtime.
• Review all relevant metrics to gauge health of game (KPI, ban/ticket count, CM report, server stats, etc.) to identify and propose solutions for current and/or potential issues. Collaborate with teams to overcome such issues and improve service and product quality overall.
• Identifies opportunities for both game and internal processes, and proposes methods and plan to best take advantage.
• Other duties as assigned

Work Experience

• 3-5 of years of game production experience
• 1+ year of live game experience preferred

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree or equivalent experience

Knowledge/Skills

• Knowledge of live and online game player behavior
• Strategic thinking, problem solving ability
• Knowledge of the game industry including emerging trends with a focus on the markets served by Nexon
• Preferably a gamer at heart
• High level understanding of online environments and processes required to maintain high uptime
• Excellent interpersonal and communication skills
• Exceptional project and time management
• Strong organizational skills
• Proficient in MS Office
• Proficient in JIRA
• Proficient in Google Suite

Nexon’s Benefits and Perks

We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description for Pay Transparency (annually)

The base salary range for this position in El Segundo, CA is $70,000 - $83,000 annually.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.

Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.