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Internal Application: Microsoft Dynamics CRM Analyst (Toronto, ON)

Application Services | Toronto, ON, Canada | Full Time

Job Description

New Signature is seeking an intellectually curious problem solver to join our fast growing team and help expand our presence in the Toronto area as a Microsoft Dynamics CRM Functional Consultant.  In this role, you will be responsible for configuring and implementing application solutions in connection with MS Dynamics 365 customization directives. You will also assist and advise on all relevant data integration projects. 

Job Location: This position is designated as Work From Home, however, the person in the role must reside in an area where New Signature has a client presence, such as the metropolitan areas around Atlanta GA, Washington DC, Philadelphia PA, New York City NY, Boston MA, or Toronto ON.


  • Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost
  • Provide input and advice regarding Microsoft Dynamics 365 capabilities, functions and features to clients and prospects
  • Conduct hands-on implementation, configuration and development of the various components of Microsoft Dynamics 365
  • Build positive client relationships by developing an understanding of the client’s business processes
  • Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction
  • Perform requirements gathering, Business Process Analysis
  • Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation
  • Participate as the technical expert in proposal development and presentations to prospective clients
  • Deliver presentations to all levels of management
  • Adapt to different end-user learning styles when training, gathering requirements, etc.
  • Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc.
  • Assist internal resources with support or pre-sales of Microsoft CRM and related integrations


  • 3-5 years Microsoft Dynamics CRM implementation experience
  • Experience as a consultant in a consulting practice, facilitating discovery workshops
  • Excellent communication skills; ability to interact with all levels of employees including C-level executives
  • Experience using Microsoft CRM SureStep Methodology
  • Experience creating strong business cases supported by compelling value propositions
  • Experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage; integration development
  • Working knowledge of Microsoft Products such as Windows Server, SQL Server, SharePoint, Azure, PowerBI, Office 365, TCP/IP, general networking and Active Directory is required
  • Knowledge and experience with Adxstudio is preferred
  • 1+ year consistent use of Scribe Insight and supporting adapters is preferred
  • Must reside in an area where New Signature has a client presence, such as the metropolitan areas around Atlanta GA, Washington DC, Philadelphia PA, New York City NY, Boston MA, or Toronto ON

The ideal candidate will have familiarity in two or more of the following areas:

  • .NET Frameworks
  • C#
  • SQL
  • XML Technologies and Web Services


New Signature delivers an amazing customer experience to small, mid-sized, enterprise and public sector customers and helps them solve business challenges with Microsoft solutions. Our process driven approach is specifically designed to consistently deliver success to customers that need support for complex projects that require substantial creativity, strategic vision and stellar technology expertise.

We help our customers make major investment decisions through rigorous economic analysis that presents the value of Microsoft solutions. We then provide hands-on IT expertise to plan, design, deploy, customize and extend, manage and support their Microsoft solutions. New Signature ensures a maximum ROI by delivering customized user adoption and learning solutions for business users and IT professionals.

New Signature provides customers with the power of choice, implementing private, hybrid and public cloud solutions. We help our customers leverage Microsoft technologies: Office 365, Azure, Skype for Business, Exchange, SharePoint, System Center, Windows Intune, Dynamics CRM, Yammer, Windows Server, Hyper-V, Active Directory, Forefront Identity Manager, SQL Server, Windows 10, and Office.

New Signature is the 2015 and 2014 Microsoft United States Partner of the Year. New Signature earned this top honor among all partners in the United States by demonstrating excellence in innovation and implementation of Microsoft services and devices.

We are also proud to have been recognized as the 2015 Microsoft SMB Champs Partner of the Year, 2014 Microsoft East Region Partner of the Year, 2014 Microsoft Mid-Atlantic Partner of the Year, 2014 Microsoft New York Metro Partner of the Year, 2014 Microsoft Mid-Atlantic Cloud OS Partner of the Year and 2014 Microsoft YouthSpark Citizenship Partner of the Year Finalist.
New Signature was named to Inc 5000 list of Fastest Growing Companies for the 5th consecutive year.


New Signature requires the candidate to prove eligibility to work in the United States or Canada (depending on the location of the job) within three days of being employed. All final candidates will be asked to complete a background check in both the US and Canada.  These record checks can include any or all of the following: education verification, employment verification, drug screening and criminal record check.  Positions that require significant travel may also require a driving record check.

New Signature is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.