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IT Support Specialist

Information Technology | Oakland, CA | Full Time

Job Description

710 Labs is a growing cannabis company with multi-state expansion plans. 710 Labs is renowned for offering only connoisseur level products grown entirely in-house, taking sometimes absurd extra steps unheard of in an industry of fast commodity. Innovation is at our core, from cultivating talent and culture to leading the industry in education. Join our fast-growing team.

Note: Must be willing to travel! 

What you’ll do:

  • Provide tier1 and tier2 desktop and mobile device support to all employees, and know when to escalate problems to Sr. members of the team
  • IT Life Cycle support for current hardware and software:
  • Image and deploy new Mac and Windows systems
  • Track and log assets into asset database
  • Decommission, wipe, and complete asset dispositions for old hardware
  • Support & administration of Mac and PC client systems and peripherals
  • Technical application support for Microsoft 365 and Adobe products
  • Client support for the Remote User community
  • Conference Room maintenance and Audio/Visual support

What you’ll need:

  • 2-3 years of related industry experience in information technology support, specifically in the area of workstation deployment and Windows and Mac operating systems
  • Exceptional customer service skills are a must, with an emphasis on quality
  • Experience utilizing a Helpdesk ticketing system
  • Experience supporting a mobile and remote workforce
  • Specific knowledge of and prior experience supporting:
    1. Mac OS troubleshooting and support (preferred)
    2. Microsoft Windows 10 troubleshooting and support
    3. Cloud and desktop applications such as Office 365, Adobe Creative Cloud, Freshservice, Zoom Web Conferencing, Vonage, etc.
    4. Mobile device support including Android and iOS devices
  • Prior experience using NinjaRMM for device management
  • Prior experience in using Google GSuite
  • Prior experience managing IP telephony systems (Vonage)
  • Prior experience administering SSO/Identity solutions (Okta, JumpCloud, etc.)
  • Basic understanding of:
    1. Windows Azure Active Directory (user account creation, group membership, permissions)
    2. File shares and permissions (Azure File Shares)
    3. Networking technologies and protocols such as TCP/IP, DNS, DHCP, and VPN client configuration (preferred)
    4. VOIP Phones, Instant Messaging, Web Conferencing (Zoom), Audio/Visual technologies (televisions, iPads, audio)
    5. Google Apps (Gmail, Calendar, Drive)
    6. MS365 (account provisioning, license assignment, account deactivation)

 

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.