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Customer Service Representative

Customer Service | Beverly Hills, CA | Full Time

Job Description

At 710 Labs, our mission is simple: to disrupt the industry through obsessive quality. We believe in quality over everything – quality people, quality thinking, quality expression, quality of life. We believe in open communication and genuine collaboration where everyone has a voice. We rise together as a team and as an industry.

710 Labs is an award-winning multi-state cannabis brand obsessed with making the richest flavored, organic, small batch cannabis on the planet. We are the OGs that hand select and hunt exotic cultivars from the most renowned breeders. We collaborate with artists such as Richard Prince, LSD World Peace, Astral Oracles, The Elder Stateman and Camp High among others for exclusive accessories and product drops.

Come join us.


This full time position does provide weekend support, so will have two consecutive days off during the week. You will have an incredibly important role within the organization.  This person will represent the voice of the brand for all customer interactions, and spend a lot of time ensuring the utmost of premium experiences for our passionate, high spending, aficionados.  Our motto has always been “Quality Over Everything”, so this role will exemplify that spirit in all interactions with clients, external or internal.  High energy, hyper organized and extremely passionate in helping others are key values that will help us continue to take this part of our business to the next level.

Responsibilities

  • Provide Best in Class customer service to customers and patients

  • Respond quickly to customer service inquiries sent to 710 Labs

  • General support with allocations/deliveries

  • Troubleshoot various customer issues and establish standardized process for each instance

  • Work closely with delivery and sales partners to resolve customer issues

  • Ability to speak to highly specialized, knowledgeable and high spend customers daily, utilizing brand language and tone

  • Ability to pull weekly support metrics/KPI recaps that roll up to senior management

Qualifications

  • Preferred: 

    • Strong passion for hash and familiarity with cannabis culture

    • Experience using Zendesk or similar customer service platform

  • Required

    • Very strong written and verbal communication skills

    • Very strong organizational & multi- tasking ability

    • Well versed in Google Suite (particularly Gmail, Docs, and Sheets)

    • Self-motivated, displays strong ability to work independently and stay on task with little oversight

    • Ability to work on Friday, Saturday and Sunday 

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.