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Director of Business Operations

Administration | Hybrid in Washington , DC | Full Time | From $90,000.00 to $115,000.00 per year

Job Description

About Us:

The National Cherry Blossom Festival produces and promotes one of the world’s greatest springtime celebrations and Washington, DC as THE springtime destination. The Festival is dedicated to promoting the beauty of nature and international friendship through year-round programs, events, and educational and entertainment initiatives that enhance our environment, showcase arts and culture, and build community spirit.


The purpose of this leadership position is to manage, protect, and leverage the human, financial and physical resources of the National Cherry Blossom Festival, and to further the Festival’s goals and mission by ensuring maximum effectiveness, efficiency, financial and organizational sustainability

Human Resources

  • Manage the hiring process including creating/refining position descriptions, recruiting, interviewing/hiring, and training and on-boarding of new staff, contractors and interns
  • Ensure continuous improvement of appropriate policies, internal controls, standards and operations
  • Manage benefits portfolio, including contract negotiations, oversight and staff communications
  • Act as Plan Administrator for the company's 401k plan
  • Approve semi-monthly outsourced payroll
  • Oversee maintenance of complete and accurate personnel files and other human resource documentation
  • Ensure timely posting/distribution and readily available resource materials for all compliance and regulatory matters.
  • Point of contact for DOES and other regulatory agencies
  • Partner in creating an environment that supports personal, professional and team development, within a positive, diverse and inclusive workplace culture

Financial Management:

  • Oversee the financial management of the organization, including financial statements and reporting, cash flow and overall Festival operating expenses
  • Draft overall annual budget in partnership with the President & CEO and department directors; provide regular analysis and reforecasting as needed
  • Manage G&A budget as well as other specific business center programs and budgets
  • Coordinate support of the annual audit processes and preparation of the annual 990 tax filing in accordance with fiduciary requirements.

Business Operations

  • Assist in developing and executing new growth initiatives.
  • Negotiate or review and finalize a wide range of letters of agreement, contracts, leases, and other legal business documents, liaison with legal counsel.
  • Manage working relationships with vendors (including outsourced services), sponsors, and partners.
  • Oversee risk management activities, including monitoring and maintaining adequate insurance coverage and policies, filing claims and acting as point of contact with brokers
  • Keep current on relevant compliance and regulatory guidelines and changes.
  • Oversee internal and external uses of technology; ensure ongoing maintenance and updating of information systems and infrastructure. Work with staff to implement new technologies and software to create efficient and integrated systems.
  • Create and oversee business systems, including but not limited to Ticketing, RSVP
  • Oversee Earned Revenue streams including the Merchandise Program and Auction
  • Other duties as assigned.

Reports to: President & CEO

Supervises: Finance Manager and other administrative support staff


The successful candidate will be a strategic thinker, self-starter and hands-on contributor who works collaboratively at all levels. They will be adept at streamlining processes while handling myriad details, at troubleshooting and at maintaining a positive, well-functioning, and productive environment for all. The Festival’s programming is produced by a small and dedicated fulltime staff, supported by contractors, interns and volunteers.

  • Bachelor’s degree in business administration, accounting, human resources or related field
  • Minimum five years’ experience in business operations, finance, or human resources. Experience in a non-profit environment, in large-scale events or entertainment is strongly preferred.
  • Working knowledge of financial and accounting systems, including QuickBooks, and ability to prepare and interpret financial statements.
  • Experience and demonstrated proficiency in reviewing and managing contracts, meticulous attention to detail in the approval process.
  • Demonstrated knowledge of Human Resources best practices and regulatory requirements, experience in benefits administration and in employee relations.
  • Strong written and verbal communications to effectively reach a wide range of audiences.
  • High level of tact and discretion to handle sensitive and confidential matters; demonstrated interpersonal and collaborative approach in working with Board members, staff, stakeholders, donors and vendors.
  • Excellent time management and organizational skills: ability to work well under pressure and manage multiple priorities.
  • Proficiency in Microsoft Office Suite; strong database management skills required; experience with Salesforce,, and Slack a strong plus
  • Proven desire and capacity to work collaboratively with colleagues, consultants, and volunteers.
  • Highest level of accuracy and attention to detail, high productivity and commitment to excellence
  • Proven track record of exceeding goals; demonstrated evidence of making good decisions through a combination of analysis, wisdom, experience, and judgment.
  • Successful budget management including cost controls and earned revenue development; ability to balance program delivery against the realities of a budget.

As an integral part of the NCBF team, this salaried exempt position participates fully in the production and execution of Festival events. This requires flexibility to be available evenings and weekends and to work additional hours during peak periods.

Compensation and Benefits:

We offer competitive salary of $90,000-$115,000 commensurate with experience, and a comprehensive benefits package, including health, dental and vision coverage, life and disability insurance, 401k plan, transit subsidy, 12 paid holidays, sick and annual leave, and more. Convenient downtown location near multiple metrorail and bus lines