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Implementation Manager

Client Services | San Francisco, CA | Full Time

Job Description

Implementation Manager – Mobile Healthcare

mscripts™ is a fast growing mobile health start-up with headquarters in San Francisco, CA. We focus on providing pharmacies and other health and wellness organizations with mobile solutions delivered in a Software as a Service (“SaaS”) model.

mscripts™ is seeking an Implementation Manager to lead new client implementations, as well as manage existing clients through system upgrades. The Implementation Manager will report to the Implementation Director, and play a critical role in the improving the company’s implementation process.

The ideal candidate will have a successful background in project management with multiple simultaneous projects, have experience with offshore engineering teams, be outgoing, friendly and professional with a technology background. The candidate will also be a fantastic communicator via multiple communication mediums as well as be extremely organized and excellent with deadlines.

Client Centric

  • Manage the client relationship from onboarding through implementation to regular operations.
  • Act as the central nexus of information flow between the clients and mscripts, coordinating information flow and timelines between engineering, implementation teams, account management and leadership.
  • Deploy established implementation methodologies for a wide range of clients varying in size and markets.
  • Help recognize inefficiencies and quickly deploy industry best practices to rapidly improve implementation efficiency and quality.
  • Work to mitigate client risks and internal risks through comprehensive understanding of all downstream impacts of project components and through creative problem solving when necessary.
  • Work with 3rd party technology partners and vendors in tandem with our clients to move products into production in a timely and predictable manner.

Development Team

  • Interact with a global technology team on deadlines, deliverables and success factors.
  • Translate offshore technical language into client-facing requests.
  • Identify both successful and unsuccessful project elements and establish best practices for project execution.
  • Assist in development of product documentation and client training.

Strategy and Career Development

  • Become the subject matter expert to better serve internal and external stakeholders and to assist on special projects as needed.
  • Balance complex customer needs using strategic and innovative solutions.
  • Provide mentorship and responsibilities to other teammates who seek to grow into roles under the implementation group.


  • You believe access to healthcare should be a basic human right for everyone.
  • You strive for excellence in many dimensions including time management, organization and prioritization, attention to detail and delivering results.
  • You seek continuous learning opportunities from mentors, colleagues, industry professionals or other available resources.
  • You’re a strong collaborator who deeply understands the audience you’re engaged with.
  • You work to serve the needs of your teammates and customers.
  • You understand how to manage expectations through thoughtfully delivered commitments to maintain and grow strong relationships.
  • You feel the path to success is challenging but can still find ways to have fun!
  • 5+ years in a technology field, preferably healthcare-related, with a proven track record of overcoming challenges to drive closer towards a vision that’s important to you.
  • 5+ years of experience in tracking, planning projects, making data-driven analytical decisions.
  • Expert level of proficiency with JIRA or similar task system, MS Office and/or Google Docs, Sheets
  • Demonstrated ability to communicate ideas clearly and concisely.
  • BA/BS and/or equivalent education and experience.