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Customer Service Rep. (Call Center)

Customer Service | Pacoima, CA | Full Time

Job Description

Summary of Position:

The Customer Service Representative provides polite, friendly and prompt service that goes above and beyond to resolve customer inquiries. This representative is also able to recommend our beauty products for different makeup applications. The Customer Service Representative reflects Morphe and encourages customers to be loyal to our Brand.

Principle Accountabilities:

  • Provide excellent customer service by resolving all customer questions/concerns regarding online orders by phone, email, and chat. 
  • Identify customer inquiries and ability to provide solutions and alternatives. Record and notate detailed conversations into order management tool. 
  • Seize opportunity to upsell products when they arise and create customer experience by taking the extra mile. 
  • Meet personal/team qualitative and quantitative targets. 

Required Skills & Experience:

  • 3 - 5 years customer service experience in a call center environment. Previous experience in retail or beauty environment is strongly preferred.
  • Excellent verbal and written communication skills as well as the ability to work with a wide range of internal and external customers. 
  • Able to relate to customers in a professional and courteous manner and keep a positive attitude even under stressful situations.
  • Attention to detail and multi-tasking ability. Ability to prioritize projects and deadlines to be completed within a timely manner.  
  • Expertise with Order Management tools, Microsoft tools (Outlook, Word, Excel) 
  • Team player – successfully builds constructive and effective relationships across functional areas and works effectively with all levels of the team.

Physical Requirements:

  • Ability to sit at a desk 8 hrs a day.

Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others.

The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.

No recruitment agencies, please