Assistant Business Manager (Operations)
Retail - Selfridges | Selfridges, London, United Kingdom | Full Time
Are you ready to be a part of Morphe history?
We are looking for an Incredible Assistant Business Manager (Operations) to join our Morphe Squad!
STORE LOCATION: Selfridges, Central London
This role is permanent, full-time, on a shift pattern, any 5 days out of 7.
The Assistant Manager (Ops) is responsible for operational success that enables excellent customer service by ensuring scheduling, merchandising, communications and compliance are maintained for the store. In addition, this person must be a motivating presence, creating a collaborative work environment on the sales floor and lead the team to provide excellent customer service to the Morphe babes and meet and exceed store financial goals. The Assistant Manager (Ops) assists the Business Manager in managing the overall P&L, including payroll, to ensure store’s contributions are meeting or exceeding target and ensures that store operations are running smoothly and efficiently and to the Morphe standard.
Assistant Business Manager (Ops)
- Responsible for driving sales to meet or exceed targets and assisting the Manager in meeting all store financial goals, including management of the P+L and store budgets.
- Responsible for all Operational aspects on the counter creating an appealing and beautiful environment for the customers to explore.
- Create schedules which drive sales opportunities and maximises customer experience, partner with the Business Manager to ensure staffing is prioritised to provide optimal schedules and ensure the best customer service is provided always.
- Successfully prepare for and support company driven promotions and launches to meet and exceed sales targets and deliver the best experience possible for customers.
- Positive representative of the Morphe brand.
- Deliver the full Morphe customer service experience, catering to the customers’ needs in store and optimising makeup stations and makeup studios, where applicable.
- Consistently elevate their own artistry skills and the artistry skills of the team.
- Develops knowledge of trends in industry to provide best service possible and share with the squad.
- Facilitate staff trainings regarding company operational initiatives, ensuring processes, procedures and policies are accurately communicated to the team.
- Participate and advocate for all trainings, support all trainings and assist the Business Manager in ensuring they were delivered on brand and the desired artistry and service knowledge/skills were built with every employee in store.
- Responsible to support a productive and dynamic Morphe squad by connecting with employees, customers, and influencers. These must be strong relationships and connections founded on the common passion for makeup.
- Confident and skillful coach and manager to the team. Comfortable navigating difficult conversations, with professionalism, poise and kindness; actively provide coaching and feedback to develop employees in their position and help them grow.
- Creates an environment where clear and fair expectations are set and all employees are treated with respect.
- Step in to fulfill responsibilities of Business Manager as needed.
- Responsible for the store’s daily presentation. Ensures the store operations are run smoothly, safely and efficiently and the environment is always appealing and engaging for the customer to explore.
- Responsible for knowing, following and administering all company policies and procedures.
- Office Administration: Store communication and planning. Responsible to read, interpret and communicate messages from Corporate Store Operations regularly to ensure all staff remains informed and takes proper action and updates bulletin board and other communication avenues in store.
- Reviews and approves Timekeeping records for the staff, ensuring accuracy and submits for payment. Maintains record keeping standards.
- Responsible for shipping and receiving. Preparing, setting timelines and delegating tasks amongst the team to ensure merchandise stockings is completed in a timely manner.
- Acts to reduce loss. Management of daily processing of damages and testers and organisation. Alerts the Business Manager to any concerns immediately.
- Responsible for ordering of supplies and supply budget. Ensure the budget is met on a monthly and annual basis and stock levels are managed so that all items remain in stock.
- Execute merchandising updates and management of in-store inventory levels.
- Execute visual displays. Customise the visual direction to fit the store dimensions, communicate timelines and execute the floor set with precision and on time.
- Organisation of all areas back of house, creating an orderly and tidy environment for the staff where product is easy to locate when needed
- Manage Cycle Counting.
- Execute thorough store audits on time and as directed.
- Ensure the store is compliant with all environmental operations requirements and document per company standards.
- Manage Third Party Cleaning.
- Manage banking.
- Administers all operational company policies and procedures.
- Ensure consistent standards of cleanliness, maintenance and organisation throughout the store.
- Provide feedback to the Business Manager to inform improvements that are needed.
- Proven retail experience including some management, previous sales experience required.
- Excellent customer service, communication and organisational skills.
- Proven operation excellence.
- Passion for Makeup essential, and cosmetic artistry experience preferred.
- Proficiency in Word, Excel, email and computer savvy.
- Demonstrated ability to independently solve moderate to complex problems.
- Demonstrates flexibility and initiative with minimal direction.
- Demonstrated ability to support business growth and exhibit professional behaviour.
- Have and maintain flexible availability.
- Must have open flexibility to work during peak traffic times including evenings, weekends and holidays.
The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.
No recruitment agencies, please.