Assistant Business Manager - FORMA Brands, Selfridges London

We’re FORMA. An incubator, accelerator, and curator of today’s beauty brands.

We celebrate, support, and seek those changing the world through creative expression. Each brand in our portfolio is thoughtfully selected, acquired, or created because of the products it offers, the stories it tells, and the beauty it spreads.

We’re a team united by a fierce entrepreneurial spirit. Our dive in, roll your sleeves up, get your hands' dirty approach to every project leads to extraordinary outcomes, and to some of the most popular beauty products on shelves today. We're a creative, professional, highly collaborative, seasoned, well-oiled team. We're in the business of beauty for a reason. There's nothing our team loves more than a good challenge, a great product, and the opportunity to make, celebrate, and spread beauty at scale.

The Assistant Business Manager assists in driving sales and operations through exceptional customer service; motivating high performance people, and driving profitable growth & achievement of financial goals and KPI’s such as brand expression, engagement, retention, conversion, payroll, and inventory. The Assistant Manager is an integral part of the selling floor and backroom, focusing on the service provided to the FORMA Brands customer visiting the counter and also ensuring operations are run smoothly and accurately to the Company standard.

Sales

• Responsible for driving sales to meet or exceed targets and assisting the Manager in meeting all financial goals.
• Executes and drives traffic for company driven promotions and launches to meet and exceed sales targets and deliver the best experience possible for customers.
• Assist with local events ensuring a successful execution as directed by the Business Manager.

Service

• Prioritize time on the selling floor; coaching and developing the team; and leading by example.
• Positive representative of the FORMA Brands.
• Deliver the full customer service experience, catering to the customers’ needs and optimizing makeup stations and makeup studios, where applicable.
• Consistently elevate their own artistry skills and the artistry skills of the team.
• Develops knowledge of trends in industry to provide best service possible and share with the squad.

Leadership

• Assists the Business Manager with people management in store, recruiting, training, counseling and developing top talent to grow within the organization.
• Participate and advocate for all trainings, support all trainings and assist the Business Manager in ensuring they were delivered on brand and the desired artistry and service knowledge/skills were built with every employee in store. Facilitate trainings for store team as assigned.
• Responsible to support a productive and dynamic squad by connecting with employees, customers, and influencers. These must be strong relationships and connections founded on the common passion for makeup.
• Confident and skillful coach and manager to the team. Comfortable navigating difficult conversation, with professionalism, poise and kindness; actively provide coaching and feedback to develop employees in their position and help them grow.
• Creates an environment where clear and fair expectations are set and all employees are treated with respect.
• Step in to fulfill responsibilities of Business Manager as needed.

Operations

• Responsible for knowing, following and administering all company policies and procedures.
• Ensures communications are filtered to the team as directed by the Business Manager.
• Acts to reduce LP and product returns/damages. Alerts the Business Manager to any concerns immediately.
• Assist with management of the schedule. Manages changes to posted schedules to maintain optimal schedules that provide the best customer service is provided.
• Reviews and approves Timekeeping records for the staff as needed. Assists in maintaining record keeping standards.
• Assists with merchandising updates and management of inventory levels.
• Assists in maintaining the production space, where applicable.
• Ensure consistent standards of cleanliness, maintenance and organization.
• Provide feedback to the Business Manager to inform improvements that are needed.

Qualifications

• 3-5 years retail experience including some management, previous sales experience required.
• Excellent customer service, communication and organizational skills.
• Proven operation excellence
• Passion for Makeup and cosmetic artistry experience preferred
• Proficiency in Word, Excel, email and computer savvy
• Demonstrated ability to independently solve moderate to complex problems.
• Demonstrates flexibility and initiative with minimal direction.
• Demonstrated ability to support business growth and exhibit professional behavior.
• Have and maintain flexible availability.
• Must have open flexibility to work during peak traffic times including evenings, weekends and holidays.

No recruitment agencies, please.