IT Support Specialist I

Job Title: IT Support Specialist I
Department: Support
Location: Norfolk, Virginia
Job Type: Regular Full-Time

Who We Are:

Mode5 ranked #17 in the small business category as the Best Places to Work in Virginia, #2 in Hampton Roads and #1 in Norfolk and was named the 81st best MSP in the world! We are a leader in IT solutions and consulting providing valuable technology services for the past 22 years. We are in high-demand helping our clients solve their IT problems and provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team.

This is not the typical stale IT job where you’re stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work!

What You Need:

As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service.

• Minimum of 1 to 2 years’ of remote and onsite desktop support experience
• Direct experience with Windows 10/11 and Microsoft 365
• Hands on experience with Active Directory user administration and basic networking
• Managed Services or Technology Consulting experience a plus!

Things You Will Do:

As an IT Support Specialist, you will troubleshoot a wide variety of challenging issues such as the following:

• Troubleshoot, and resolve user support issues while maintaining customer satisfaction.
• Support desktops, software and networks in multiple environments.
• Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.

Your Benefits:

At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within.

• Free Fridays! – Every other Friday off. Paid!
• Competitive Compensation
• Medical, Dental, and Vision Insurance
• Simple IRA Savings Plan with Company Match
• Certification Assistance and Bonus Reward Program
• Paid Holidays and Vacation Days
• Causal Work Environment
• Employee Social Events
• Life Insurance Coverage
• Incidental Telecommuting
• Employee Referral Bonus

Alt. Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician

Must be available to work at our Norfolk office. We are an Equal Opportunity Employer