Customer Service Representative - Phone, Chat, & Email
Customer Service | Fullerton, CA | Full Time
9-Time Inc.5000 Award recipient and winner of the 2016 Oracle Marketing Markie Awards - "Best Emerging Company" CellularOutfitter/Mobovida is seeking the BEST and the BRIGHTEST to join us in creating the most wonderful team of Customer Service Representatives chartered to deliver WOW and HAPPINESS to our millions of customers in the US and beyond. Come join a growing enterprising customer service team for the leading online direct-to-consumer mobile accessory retailer in the US.
CellularOutfitter is a dominant online retailer of mobile, fashion and travel accessories with an upstart direct-to-consumer brand (Mobovida) that's forging a unique and disruptive way of product development via our various digital marketing channels. *Check out our Facebook study: https://www.facebook.com/business/success/mobovida
Mission Should You Choose to Accept:
- Provide world class phone support to our customers - create a WOW experience!
- Provide prompt and awesome email and chat support
- Identifying customer friction points and developing systems to improve customer experience
- Utilizing social media tools and working with marketing team to bridge the gap between customer engagement and brand advocacy
Keywords/Buzzwords/Experience that should apply to you:
- Bi-Lingual Spanish/English is a HUGE PLUS!
- Professional working manner with 3+ YRS. professional customer service experience
- GREAT phone disposition w/call center experience
- E-Commerce/Online Retail and/or catalog retailer service experience a huge plus
- Must be able to type 55 WPM
- Excellent communication skills, both written and oral
- Can work productively with minimal supervision and EXECUTE our customer evangelist strategies
- Computer, Internet & Social Media (Twitter, Facebook) Savvy
What's in it for you:
- Driven but chill culture that's keen on personal happiness, enrichment, and personal development
- Great 100% covered medical, dental, vision
- 5 weeks vacation (yes, you read that right, that's 25 days Paid Time Off!!!)
- 8 paid holidays (New Years Day, Martin Luther King Jr. Day, George Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day)
- Paid Volunteer Time Off !!!
- Catered lunch once a week + Monthly and Quarterly Employee Appreciation and Team Building Events
- Be part of a lean, agile and enterprising company that has dominated online retail mobile accessories for 14 years and perpetually growing
- Work with some of the best minds in digital marketing and technology
- AAA Membership + Paychex "Working Advantage" employee discounts and perks