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Site / QA engineer

TCD | Beirut, Lebanon | Full Time

Job Description

About Us:

Cedarcom Group, established in 1997, is a group that includes Mobi, the leading Internet Service Provider (ISP) in Lebanon and Cedarcom, the leading Data Service Operator (DSO). We are the innovators in the internet and data landscape since we launched our services in 1999.

Responsibilities:

  • Ensure effective network monitoring by call center agents
  • Make sure of issuing a trouble ticket for every detected network performance issue
  • Ensure proper communication with customers 
  • Reporting - Preventive approach to problem solving
  • Recommend updates on Troubleshooting guidelines
  • Define and document proper procedures for inter and intra team coordination

Requirements:

  • Bachelor Degree in Computer& Communication Engineering or equivalent
  • Preferably 1 to 2 years of experience in performance follow up for Telecom Networks

Bonus Points:

  • Certification in Quality Standards is a plus
  • Strong Interpersonal Skills,
  • Good organizational skills,
  • Data Analysis and Problem Solving
  • Good verbal and written communication

Perks:

  • Great monthly package
  • CNSS and Insurance
  • Internal and external training