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Assistant Store Manager

Retail | New York, NY | Full Time

Job Description

About Mitchell Gold + Bob Williams:

Mitchell Gold + Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort & style, as well as a commitment to equality, environmental responsibility and education. Since our start in 1989, we've created a culture of respect, equality and a commitment to helping employees reach their potential and lead more comfortable lives.

Assistant Store Manager

Location: New York, NY

Position Type: Sales, Retail, Design, Management

Overview: 

A passion for home design, motivation and development of your team and ability to connect with people will be the keys to success as our Assistant Store Manager. As a leader in our stores, through positive coaching, mentoring and KPI accountability, you empower and motivate associates to achieve their goals, professionally and personally. This role will be a key holder within the organization and report directly to the General Manager.

If you are looking for a role where you can continually create a comfortable and respectful work environment that thrives off of your passion and talent, we welcome you to apply.

Responsibilities:

Management

  • Inspire, motivate and encourage teamwork
  • Focus on an extraordinary customer centric experience
  • Exhibit excellent problem solving skills and techniques
  • Provide leadership, focus and direction for sales team
  • Create a positive work environment through coaching, mentoring, and ensuring all personnel policies are followed
  • Ensure best practices are applied in daily operations and successful metrics are achieved
  • Recruit, interview and train new sales team
  • Support daily operations of store when General Manager is not present
  • Assist in the supervision, coaching, counseling and training of the sales staff
  • Ensure adequate staffing is on the sales floor at all times
  • Create a positive work environment, embracing/supporting directives from management

Sales

  • Manage and assist sales team in the implementation of sales strategies
  • Focus on sales generation and building LTV for the customer
  • Develop key accounts within the developer and building segments   
  • Provide support to store management when scheduling conflicts arise
  • Lead sales to schedule appointments and assist with follow-up efforts
  • Utilize company reports to react to trends and drive business
  • Daily review KPI and margins in your stores to ensure sales are written properly
  • Ensure sales force is knowledgeable in product assortments, special pricing events and current trends in the market
  • Oversee daily sales performance for the store
  • Support all efforts which obtain written and delivered sales 

Training 

  • Be an expert in MG+BW's product assortment and provide product knowledge training to the sales team
  • Develop effective selling skills, strategies and behaviors to implement within sales team
  • Deliver training and ongoing education to the selling team including product knowledge training, event information, and policy and procedure updates
  • Build agile, service-focused teams by maintaining a strong floor presence and modeling service behaviors that consistently exceed the expectations of our customers

Qualifications:

Ideal candidates will be operationally savvy, detail-oriented, and possess prior home furnishings experience, with expertise in offering superior levels of customer service. Candidates should have flexibility to work varying shifts, including nights, weekends, holidays and occasional 6-day work weeks

  • Bachelor's degree or equivalent work experience (3 to 5 years retail sales experience)
  • Previous retail management experience in a high-end or luxury retail store
  • Ideal candidate will be detail oriented and operationally savvy with superior organizational and proactive problem-solving skills
  • Ability to assume the responsibilities of manager on duty during the manager's absence
  • Experience partnering with the General Manager to motivate sales and design associates in developing their client base and outreach efforts
  • Expertise in offering superior levels of customer service
  • Ability to lead, coach and counsel the customer service team on operational functions relating to order processing
  • Contributing to the selling process including assisting with implementing sales strategies and being a presence on the sales floor
  • Strong communication skills across various levels of the organization with the ability to adapt/respond to different types of situations
  • Able to routinely move objects weighing more than 50 pounds and to understand safety requirements

Skill Preferences

  • Sales experience with luxury brands, preferred
  • Background in home furnishings sales, preferred
  • Interior design background, preferred
  • Experience with Mitchell Gold + Bob Williams product a plus
  • Knowledge of Storis POS system a plus
  • Knowledge of Icovia room planning software a plus

Compensations and Benefits:

We offer a wide range of career opportunities with excellent benefits. Above all, we're looking for passionate, talented, hard-working, nice people with great taste to help us build this brand we love.

  • Competitive salary + performance incentives
  • 401k Plan
  • Participation in company health (medical, dental) insurance plans. Supplemental insurance offered
  • Promote work/life balance including paid time off and paid holidays
  • Commuter Benefits Program
  • Scholarship Program

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.