Service Now System Administrator

Service Now System Administrator.

The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform across all production and non-production environments. They collaborate with internal team members, community stakeholders, and third-party vendors to ensure effective planning, development, and deployment of solutions that achieve desired business outcomes. The ServiceNow System Administrator uses automation extensively to design, configure, and manage applications in collaboration with the development team. Hybrid position - 3 days on site.

Responsibilities:

• Configure and maintain FSM applications, workflows, and business rules to meet business requirements

• Manage user access, security roles, and permissions within FSM

• Perform upgrades, patches, and enhancements for the FSM module• Develop and optimize FSM processes, forms, and views

• Create and edit FSM reports, dashboards, and performance analytics

• Develop and maintain test plans, cases, and procedures for FSM

• Perform functional, regression, integration testing on FSM features

• Identify and document defects/bugs and ensure resolution

• Provide QA support for new FSM features, configurations, and upgrades

• Continuously improve FSM module and processes with a focus on quality, efficiency, and user experience

• Work primarily autonomously while demonstrating appreciable business knowledge with our Partners

• Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues

• Assume additional responsibilities as assigned

Required Qualifications:

• At least 5 years’ progressive experience and responsibility as a system administrator or end of line support

. At least 3 years’ experience as a ServiceNow system administrator

Preferred Qualifications:

• Bachelor’s degree or equivalent related work experience

• Higher education and/or nonprofit educational business process experience

• Experience with custom-built products

• Expert knowledge of FSM module within ServiceNow platform

• Understanding of product development principles, including the software development life cycle(SDLC) and Agile software development

• Familiarity with JavaScript and AngularJS

Certifications and Licenses:

• ServiceNow Certified System Administrator certification required

• ITIL Foundation certification preferred