Email/Chat Support Specialist

Job Title: Email/Chat Support Specialist at Mercodia

Location: United States (Remote)

Company Overview:

Mercodia is a dynamic and growing pharmaceutical company that is dedicated to developing and providing high-quality diagnostic tools and treatments to improve the lives of patients with chronic diseases. We believe in the power of innovation, collaboration, and integrity to drive our mission and create a positive impact in the healthcare industry.

Pay: $17.76 - $26.76 per hour

Position Overview:

Mercodia is seeking a highly motivated and organized individual to join our support team as an Email/Chat Support Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients through email and chat channels. You will also play a crucial role in building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our products.

Key Responsibilities:

- Respond to customer inquiries and concerns via email and chat channels in a timely and professional manner

- Provide technical support and assistance to customers regarding our products and services

- Troubleshoot and resolve any technical or operational issues reported by customers

- Collaborate with cross-functional teams to resolve complex customer escalations and ensure timely resolutions

- Document all customer interactions and issues accurately and thoroughly in our CRM system

- Continuously identify and suggest areas for improvement in our processes and product offerings to enhance customer satisfaction

- Stay updated on product knowledge and industry trends to effectively answer customer inquiries and provide relevant information

- Adhere to company policies and procedures, including data protection and confidentiality guidelines

Qualifications and Skills:

- High school diploma or equivalent required; associate or bachelor's degree preferred

- Minimum of 2 years of experience in customer service or technical support role

- Exceptional written and verbal communication skills, with a professional and friendly demeanor

- Ability to multitask and handle multiple customer inquiries simultaneously

- Tech-savvy with strong technical troubleshooting skills

- Strong problem-solving and critical thinking abilities

- Ability to work in a fast-paced and dynamic environment

- Familiarity with CRM systems and basic understanding of HTML is a plus

- Fluent in English, additional language skills are a plus

- Passionate about providing excellent customer service and resolving customer issues effectively and efficiently

Why work with us?

- Competitive compensation package

- Comprehensive benefits package, including health, dental, and vision insurance

- Opportunities for growth and development within a rapidly growing company

- Dynamic and collaborative work environment

- Work with a team of passionate individuals who are dedicated to making a positive impact in the healthcare industry

If you are a customer-focused individual with excellent communication and technical skills, and are excited about the opportunity to be part of a dynamic and growing company, please submit your application today! We look forward to hearing from you.