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Strategic Programs and Research Analyst

Accounting | Tampa, FL | Full Time

Job Description


Sterling Payment Technologies provides point of sales payment technology and electronic transaction processing services to merchants nationwide.  Sales are made through our network of ISOs, community banks or associations.   The Strategic Programs and Research Representative’s role is to assist with the financial, commission and analytical payments aspect of the ISC/Agent relationship.


  1. Ability to communicate effectively in both verbal and written formats with individuals and groups
  2. Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines
  3. Ability to utilize personal computer, telephone, facsimile, copier, calculator, and other general office equipment
  4. Ability to perform financial program queries and research
  5. Ability to exercise discretion and independent judgment in making decisions
  6. Ability to interact effectively and positively with all levels of personnel, partners, and vendors
  7. Ability to handle confidential material appropriately



  1. Answer calls and email inquiries in a timely manner as presented by ISC/Agents and/or internal Sterling departments
  2. Be available based on the business hours of the ISO’s supported
  3. Research sales office payment and commission issues as directed by the Strategic Programs and Research manager
  4. Research and prepare analytical pricing service to ISC/Agent which would allow them to quote competitive pricing to their potential merchants
  5. Work with sales offices to validate pricing options for new merchant accounts
  6. Research and resolve issues as assigned by Strategic Programs and Research manager concerning but not limited to: residuals, commissions, lease pricing, bonuses, missing equipment, and returned equipment deducted from residuals and other adhoc items required
  7. Take ownership of calls/e-mails presented and provide optimal results for each sales office
  8. Work with Relationship Manger assigned to ISC/Agent for escalated items
  9. Escalate unresolved ISC/Agent issues to management in a timely and efficient manner
  10. Refer product development ideas, offer feedback and suggestions to management
  11. Complete miscellaneous job duties as assigned



MINIMUM JOB REQUIREMENTS / SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. All applicants must pass a drug test, background check, and credit evaluation
  2. High School diploma required
  3. Associates’ degree from an accredited college or university or at least 2 years card acquiring industry experience in sales commissions and residuals required
  4. Minimum 2 years experience in an ACD call center environment or related experience in the sales, customer service or technical support fields preferred
  5. Minimum 2 years Sales Support/Relationship Management experience in the card acquiring industry preferred
  6. Proficient verbal and written communication skills required
  7. Proficient computer skills in Word, Excel, Access, and Windows based programs including e-mail required