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Partner Specialist

EVO Sales Call Center | Portland, ME | Full Time

Job Description

EVO is a leading privately-held payments service provider of merchant acquiring and processing solutions for small businesses, Independent Sales Organizations (ISOs), financial institutions, government organizations, and multinational corporations located throughout the United States, Canada, Mexico, and Europe. 


SUMMARY

The Partner Support Representative is responsible for the implementation, setup and maintenance of EVO’s Agents and VAR/Partners.

 

ESSENTIAL FUNCTIONS

  • Manage the Partner Support line (both phone and email) to assist agents/partners with questions and direct them to a Relationship Manager if applicable
  • Review agent/referral paperwork and request necessary adjustments and documents from Relationship Manager/Relationship Developer/Business Developer; collect and upload completed paperwork and set up agents/partners in EVOs systems, including creation of payout structure, setting up email access, portal access, creating landing pages, placing business card orders, and issuing welcome emails
  • Maintain and continually update agent database in Mercury
  • Provide company communication and follow up support to the agent/partner base
  • Manage and serve as knowledge base for the Agent Resource Center
  • Provide training and assistance to Relationship Management and Business Development  in regards to the Agent Resource Center, specifically basic residual features
  • Act as liaison for internal departments and outside agents; communicating questions, updates, and changes as needed
  • Accurately assess internal merchant pricing as requested by Partners to determine competitive price points that are profitable to EVO
  • Maintain iFreedom Support line by taking tax payers tax payments
  • Perform related projects and duties as assigned

 

MINIMUM REQUIREMENTS

  • High school diploma or equivalent with previous related work experience required; Associate’s degree in related discipline preferred
  • A strong customer service focus and detail orientation
  • Effective communications and interpersonal skills
  • Experience using Microsoft Office applications
  • Good follow-through skills and ability to resolve issues in a timely manner
  • Ability to manage multiple priorities in a fast paced environment with limited supervision
  • Ability to maintain confidentiality
  • Must be able to pass background