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EVO Computer Operator

EVO IT Systems Admin. & Infrastructure | Portland, ME | Full Time

Job Description

EVO Computer Operator I - Portland, Maine

This position is with EVO Payments International, the parent company of Sterling Payments Technologies. The position is located in Portland, Maine.

Under general supervision and using established procedures, the Computer Operator I performs varied assignments related to monitoring EVO’s network operations and network security.


  • Provide 24/7 monitoring of EVO’s environmental controls

  • Assist with after-hours help requests and ticket assignment

  • Utilize network tools to monitor unauthorized Wi-Fi devices, and document device name with the wireless application

  • Monitor hardware, network, router and infrastructure issues as they become visible 

  • Serve as primary point-of-contact for requests, questions, and issues raised outside of normal business hours

  • Escalate any issues to IT Support Groups as needed

  • Monitor security systems and maintain contact with vendor if action is needed.

  • Monitor facilities and environmental issues, and escalate as necessary

  • Provide Level I support for issues raised by Customer Services, ISO Support and Technical Support teams outside of normal
    business hours and weekends.

  • Monitor file transfers to ensure that the files are being sent and received from external customers’ network (Global, EDS, Amex,
    etc.), investigate and resolve potential network issues, and escalate to IT support if necessary

  • Monitor processing of FTP files for front end applications prior to start of production

  • Collect data, perform critical analysis, and provide essential reporting for the business on all aspects of security, network and
    infrastructure monitoring 


  • High School or equivalent experience and 1 to 3 years of Network Operations or Help Desk experience in the banking or finance
    industries; credit card processing experience preferred

  • Associates / Bachelor’s degree in Computer Networking preferred

  • Basic knowledge of PC hardware, including troubleshooting and configuration

  • Basic knowledge of concepts, techniques and practices of computer operations

  • Experience in network environment and network principles (i.e. security, login, print queues)

  • Proficient in Windows based computer applications (Microsoft Office Suite) and others computer network software and applications e.g. Microsoft Network/Server, TIDAL, etc.)

  • Ability to successfully manage multiple, large, complex projects from inception through completion

  • Aptitude to work under pressure and be highly adaptable

  • Capable of determining accurate timelines and deliverables

  • Good professional oral and written communications skills 

  • Ability to maintain cooperative working relationships with team and customers

  • High energy, enthusiastic and proactive self-starter

  • Ability to maintain confidentiality