Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

Bilingual Product Support Analyst

Training and Support | Toronto, Ontario, Canada | Full Time

Job Description

What we need:

A bilingual product support analyst to provide our customers with technical software support

What you’ll do:

  • Respond to electronic and telephone-based client inquiries and problems by applying your Mediaocean product knowledge.
  • Interview clients to gather information about their inquiries or problems.
  • Document support issues in a ticketing system.
  • Work internally with technical groups to find resolutions or workarounds.
  • Work with programmers to recommend and identify enhancements to the system.
  • Participate in on-site client walkabouts and attend client meetings as a product expert.
  • Conduct Mediaocean scheduled and ad-hoc training sessions to clients.
  • Partner with the account team to handle client-specific projects.
  • Execute and document testing for mainframe and PC changes.

What you’ll bring to the job:

  • Bilingual in English and French (both written and verbal)
  • Demonstrated ability to organize and multitask
  • Ability to work independently, problem-solve, and communicate clearly
  • Demonstrated leadership and an ability to assume ownership of work
  • Ability to develop effective relationships and support the product team on a variety of projects
  • Ability to take a holistic approach to project management
  • Strong sense of urgency and client-service oriented
  • Previous software support experience
  • Experience conducting software training
  • Strong attention to detail

What we would also like to see:

  • College / university degree (preferred)
  • Advertising / media experience
  • Experience with new and emerging technologies