Maya Chia Beauty, one of the leading clean skincare brands in the natural space, is looking to hire a full-time Office Support Team Member. This brand has been featured as a Best by Goop, Vanity Fair, the Zoe Report, In Style magazine, among others.

It takes an extraordinary person to deliver amazing service. We are looking for the right candidates who share the same spirit and commitment to excellence and passion. We are a highly-respected and trusted company in the beauty industry.

This role is responsible for providing an amazing customer experience. You will assist customers with all aspects of customer service including general customer service assistance and escalated issues across the business. This role will use a variety of resources and information to assist customers in a courteous and professional manner that supports Maya Chia's brand standards and goal of providing world class customer service to their customers.

Essential Responsibilities include the following (but are not limited to):

• Thorough understanding and track record of providing customer service at the highest levels

• Convey energy, excitement, authenticity, and a deep appreciation for the beauty industry - and for our brand

• Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match interests and needs

• Utilize multiple service channels (email, chat, phone, text, etc) to provide an outstanding customer experience

• Ability to retain and convey thorough knowledge and benefits of our products

• Monitor and return voicemail messages

• Confident and driven to find solutions to customers issues

• Meets or exceeds all program metrics (e.g. quality, attendance, phone KPIs, etc.)

• Thrive in an environment with high performance standards

• Ability to maintain an elevated customer conversation and exhibit genuine empathy when appropriate

• Embrace the commitment to customer service and nourishes brand loyalty

• Ability to accurately document customer interaction details with limited errors

• Applies high-quality customer service guidelines while servicing customers

• Applies policies as applicable whenever interacting with customers

• Other duties as assigned to assist with the running of the office

Requirements:

• Currently reside in SC

• Able to work weekends when the need arises

• History of consistently meeting success metrics      

• Mastery of program expectations and policies, ability to exercise independent judgment and discretion 

• Superior verbal and written communication

• Able to type at least 35 WPM with proper spelling and use of grammar

• Flexible, adaptable, and willing to take on new challenges

• Able to use effective and probing questioning and listening techniques to identify customer needs

• Savviness and experience with technology is essential as multiple systems are in use

• Have experience with luxury brands and serving affluent customers preferred

• Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence

• Have a genuine passion for skincare and haircare and luxury goods

• Able to successfully pass a credit, criminal and employment reference security check

Preferred Qualifications:

• Have a genuine passion for people, skincare, haircare

• Working knowledge of Microsoft Office Suite

• College degree preferred

• Able to learn and work independently and exhibit ownership as well as in a team environment