Software Operations Specialist – Field Customer Support

At MatrixSpace, we are building technology that bridges the physical and digital worlds — combining embedded systems, radar sensing, cloud computing, and AI to unlock powerful real-world intelligence.

We’re looking for a Software Operations Specialist to support the deployment, operation, and success of our AI-driven edge and cloud-based platforms in real-world environments.

This role sits at the intersection of engineering, customer success, and field operations. You’ll work directly with customers to troubleshoot issues, ensure system reliability, and provide hands-on support for deployed systems. This is a great opportunity for someone who enjoys solving technical problems in dynamic environments while working closely with both users and internal engineering teams.

You’ll play a critical role in ensuring our products perform reliably in the field, helping bridge the gap between development and real-world deployment.

Key Responsibilities:

• Provide technical support to customers who use edge and cloud-based AI systems.
• Troubleshoot software, networking, and system-level issues in real-time field environments.
• Assist with installation, configuration, and upgrades of software on edge devices and cloud platforms.
• Monitor system health and performance; proactively identify and resolve issues.
• Work closely with engineering teams to diagnose bugs, escalate issues, and validate fixes.
• Support containerized applications (Docker/Kubernetes) in deployment and troubleshooting scenarios.
• Assist customers with API integrations, connectivity, and data flow issues.
• Document issues, resolutions, and best practices to improve internal knowledge and customer experience.
• Travel to customer sites as needed to support deployments and operational needs.
• Contribute to improving support processes, tooling, and automation workflows.

Required Skills and Experience:

Candidates must be legally authorized to work in the United States without employer sponsorship and may be required to obtain and maintain a U.S. government security clearance in the future.

• Bachelor’s degree in Computer Science, Engineering, or a related field; or equivalent hands-on experience.

• Summer co-op/internship experience OR 1-2years of professional experience in technical support, systems engineering, DevOps, or similar roles.

• Strong troubleshooting skills across Linux-based systems.

• Familiarity with networking fundamentals (TCP/IP, HTTPS, connectivity debugging).

• Familiarity with web-based applications (i.eREST APIs, JSON, authentication)

• Experience with Docker and basic understanding of Kubernetes.

• Proficiency in scripting or programming (Python, Bash, or similar).

• Understanding of software design principles and distributed systems.

• Ability to diagnose issues across software, hardware, and network layers.

• Strong communication skills with the ability to explain technical concepts to non-technical users.

• Willingness to travel for on-site customer support when needed.

Why Join Us

• Join a team that thrives on innovation and collaboration.
• Work on cutting-edge technology bridging embedded systems, cloud computing, and AI applications
• Collaborate with world-class engineers solving complex distributed systems challenges
• High ownership, fast iteration, and opportunities to lead architecture and innovation initiatives
• Competitive compensation, equity options, and a culture that values innovation and technical excellence.

Compensation range: $80,000 - 95,000. Actual position within the range will be determined based on experience level of the candidate.