Admissions Coordinator/Administrative Assistant
The Shoemaker Center | Sykesville, MD | Full Time
Position: Admissions Coordinator/Administrative Assistant
Status: Full Time
The overall responsibility of the Admissions Coordinator/Administrative Assistant is to facilitate and evaluate therapeutic, medical and financial arrangements of incoming chemically dependent patients and/or family members. Providing general administrative support to the management staff and to respond to all telephone calls coming in to the facility.
• Provides appropriate orientation to program aspects post admission, including documentation and data input into computer system. • Assures prompt responses to patient needs, reviews and maintains all documents and departmental logs, and ensures fair distribution of patients to physicians. • Provides telephone and in person assessments and, initial contact with referral sources and potential patients, coordinates the referral and intake process, determines appropriate level of care and maintains communication with referral sources, families, patients and unit staff. • Collects and analyzes data related to departmental performance indicators. • Assists counselors and other senior program staff in crisis intervention as needed.
Education and Experience: •
High School Diploma required • Knowledge of HIPAA policies and procedures • Proficient with Microsoft Office. • Strong communication and negotiation skills. Competencies: • Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues. • Decision Making: Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.* Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.* Communication and Interpersonal Skills: Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success.*