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Development Services Coordinator

Development and Marketing | Triangle, VA | Full Time

Job Description

About Us:

Are you seeking a fun, unique and interesting work environment? Consider working at the National Museum of the Marine Corps- a lasting tribute to U.S. Marine Corps history, traditions and culture, where visitors engage in exciting and immersive experiences as seen through the eyes of Marines. Marine Corps Heritage Center LLC is seeking a Development Services Coordinator. This position works closely with other development & marketing office staff, the accounting office, donors, and staff members to provide a high level of quality donor relations to all constituents. Reports directly to the Development Manager to ensure the comprehensive management of donor research, donor information, donor stewardship, and other activities to support fundraising efforts.

Responsibilities:

  • Coordinate materials and data needed to support fundraising campaigns and marketing events
  • Review and edit copy for Direct Mail program, including email appeals
  • Coordinate special membership programs, including commemorative brick program
  • Assist in research to identify potential donors for major giving program
  • Maintain donor data in Raisers Edge to ensure accurate tracking of donor engagement
  • Respond to inquiries related to pledges, pledge status and send pledge reminders.
  • Respond to inquiries from donors and resolve any issues in a professional and timely fashion
  • Produce special acknowledgement letters as needed
  • Support development and marketing team staff in all event-related activities, may include assisting with solicitations, managing event reservations, serving as an on-site resource for events
  • Serve as point of contact for the Development Office, directing donor inquiries with a high level of accuracy, confidentiality, and care
  • Provide support and backup as needed to other Foundation staff
  • Accomplish all tasks appropriately assigned or requested

Requirements:

Education/Experience:

  • 4-year degree in a related field
  • 2+ years related experience
  • Experience in non-profit operations, development, donor services and/or sales operations, highly preferred

Technological Skills: 

  • Proficient in Microsoft Office
  • Proficient in Google Workspace
  • Experience working with constituent management databases

Required Knowledge and Skills:

  • Excellent written and verbal communications skills, must be comfortable presenting
  • Ability to write clearly and informatively, editing work for spelling, grammar, varying writing style to meet needs
  • Highly developed interpersonal and customer relationship management skills
  • Professionalism with both internal and external customers
  • Professional demeanor, strong ethics, discrete, resourceful, and ability to maintain confidentiality especially when interacting with donors and colleagues
  • High level of sophistication and maturity in social and professional settings in order to represent the Foundation among high net worth individuals, corporations, and foundations
  • Ability to communicate with a variety of people, both internal and external
  • Ability to work collaboratively in a team environment
  • Ability to initiate and follow through on work independently
  • Strong ability to manage multiple projects concurrently and adapt to frequently changing priorities
  • Ability to work in a fast-paced environment
  • Keen attention to detail with a strong commitment to accuracy, tracking and follow-through
  • Proven ability to provide timely response to requests, information, service, and assistance
  • Commitment to continuous improvement and solicit feedback to improve service
  • Excellent time management skills
  • Excellent organizational skills
  • Ability to meet assigned deadlines
  • Strong ethics and sound judgment
  • Some knowledge of United States Marine Corps culture

Environmental and Physical Conditions

The environmental factors and/or physical requirements of this position include the following: While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to be in one position for long periods of screen use, reach with hands and arms, and talk and hear both in person and over devices. The employee interacts in close spaces and frequently with other workers, vendors, and clients. May be in situations which require conflict resolution. The position works in an office environment with artificial light and air.

Marine Corps Heritage Foundation is an equal opportunity employer.