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Sytems Engineer

Finance | Hyderabad, India | Contract

Job Description

Open Position: Systems Engineer Job Description

We are looking for highly motivated Systems Engineers/ Systems Administrators. The position requires strong technical and communication skills.
As a Systems Engineer you will be working on latest Microsoft products/ technologies like Windows 10, Windows Server 2016 R2, Hyper V, SharePoint 2013/2016, SQL Server 2017, Azure etc.


Responsibilities

Global IT Helpdesk (40%)

• Handle IT support requests of employees through Helpdesk ticketing system across locations with utmost professionalism, courtesy and responsiveness
• Establish and follow a ROB (Rhythm of Business) to ensure that all issues are resolved in a timely manner or escalated to the appropriate group
• Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure


IT Tasks (40%)

• Participate in design, installation and administration of local networks and ensuring high availability of internet connectivity
• Troubleshoot complex issues and determining remedial action required to resolve such problems
• Manage Office 365 portal, SharePoint 2016 environment, Free PBX, AWS and Azure cloud services usage and other Microsoft products
• Monitor and maintain systems/servers, VoIP phones, Network shared printers and NAS
• Allocate and maintain IT asset inventory and Secure Access Work Station
• Identify and document common recovery procedures for service impacting incidents
• Conduct IT trainings and Bootcamp setup for new employees
• Develop, communicate and drive service improvement plan to maintain an environment of continuous improvement with a focus on rapid growth, world class quality, and cost efficacy

Research (20%)

• Research, implement and quickly adapt to latest technologies
• Automate IT tasks and simplify IT infrastructure
Candidate Profile
• B.E./ B. Tech./ MCA in Computer Science /Information Technology/Electronics and Communication/Electronics and Electrical from reputed university with minimum 60% aggregate
• Operations Experience in a 24 x 7 x 365 support model
• Demonstrate strategic thinking, quantitative and analytical skills, team leadership, and collaboration
• Excellent problem solving, judgment, and decision-making skills

Skills and Abilities
• Excellent communication skills (spoken and written English)
• Ability to work in PST shifts
• High level technical trouble-shooting ability
• Customer orientation
• Certified in at least 2 Microsoft products, preferably Windows 10, Windows Server 2016, Azure, SharePoint 2013 (MCSE, MCTS, MCSA etc.) and CCNA (optional)
• Ability to multitask and work 6 days a week (48.5 hours per week at a minimum)

Experience: 0-1 years
Location: Hyderabad