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Treatment Center Coordinator (AL)

Care Solutions | Remote, Birmingham Area, AL | Full Time

Job Description

This position is remote with 75% local travel to multiple sites in area required 

Must have valid drivers license, current auto insurance, and reliable transportation


We're an award-winning company that uses cutting-edge, technology-enabled solutions to improve the lives of those affected by Substance Use Disorder. Based in Austin, Texas, our passionate team turns a combination of advanced medical devices, predictive analytics, data analysis, strategic partnerships, and strong coffee into real results that impact individuals and families all over the country. We have a variety of roles at our company, but everyone’s goal is the same: revolutionizing addiction recovery to improve outcomes.


We are a mission-driven organization that takes care of our people; our most valuable resource. We provide an excellent benefits package that includes:

  • A supportive company culture that values what you bring to the table while still giving you the opportunity to learn, grow, and advance your career.
  • Employer paid medical, dental, vision, life insurance, and disability insurance benefits
  • 401(k) plan with employer match
  • Generous PTO package
  • Employee Assistance Program
  • Business-casual environment


The MAP Care Solutions (MCS) Facility Coordinator provides on-site services for the recovery support day-to-day operations. Actively responds to the needs of MCS providers and participants. Implements service and support to internal and external customers.


  • On-site operational point of contact for recovery support clients:
    • Develops schedule with treatment center/facility for Recovery Support Appointments between patients and MAP Peer Recovery Support Specialists
    • Coordinates future appointments with treatment center for patients and MAP Peer Recovery Support Specialists
    • Accessible during appointments to troubleshoot any communication/technology errors
    • Email and/or phone communication with treatment center/provider regarding new and discharged patients
  • Work closely with on-site staff to develop processes and presentations to promote MAP Care Solutions
  • Access treatment center electronic medical records to obtain patient information for MAP RSS
  • Data entry into MAP Recovery Network
    • Client information – demographics, treatment information, MAP Program dates
    • Updating treatment information if any changes occur
  • Activate new MCS patients in the MAP Recovery Network once treatment center has communicated pertinent information
  • Relay activation information to recovery advocates and recovery support management
  • Correspond with Peer Recovery Support Specialists information needed for the patient’s recovery support from the treatment center (i.e. updated demographics, patient’s in-treatment center participation)
  • Maintain a positive working relationship with clients and employees
  • Support MCS Administrator with administrative tasks when needed
  • Assist in MRN patient information updates after activation
  • Assist in collection of consent and related medical records and coordinate discharge planning and discuss recovery plan, with facility staff and physicians.
  • Understand, respect, and abide by all HIPAA laws and regulations – maintain a HIPAA compliant work space                                                                                                          


  • High school diploma or GED required.
  • Minimum of one (1) years' experience working with substance use disorder, mental health or recovery work setting.
  • Certified as a Peer Recovery Support Specialist preferred.
  • You must have 3 years of continuous sobriety from drugs and alcohol.
  • You must actively be working a “program of recovery” related to your history of substance use.  A “program of recovery” includes the following:
    • Regular and active attendance of recovery support activities (12 – Step meetings, SMART Recovery, other mainstream recovery support community, regular appointments with a provider who is treating your substance use disorder).
    • Maintaining a lifestyle that promotes continued mental, physical and spiritual health and healthy interpersonal relationships.
    • Genuine commitment to the support and health of individuals and families affected by substance use disorders.
    • Understanding of and sensitivity to the challenges facing individuals and families affected by substance use disorders in a manner that is accepting and free of stigma.
  • Exemplary customer service skills.
  • Must be comfortable presenting in group or one to one setting.
  • Attention to detail and ability to complete the job with minimal errors.
  • Adaptable.
  • Strong oral and written communication skills.
  • Ability to prioritize and manage time effectively.
  • Ability to maintain confidentiality.
  • Knowledge of HIPAA and confidentiality practices
  • Proficient with Microsoft Suite: Word, Excel, PowerPoint, Outlook, and Skype for Business.
  • Experience in coordinating substance use treatment, counseling and coaching is a plus. 
  • Marketing/sales experience and/or background is a plus.