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Wish Specialist

Program Services | Charlotte, NC | Full Time

Job Description

POSITION TITLEWish Specialist 

Department: Mission Delivery                             
Location: Charlotte, NC
Reports To: Director of Wish Granting
Type of Position: Full-time                                                                                                              

JOB/POSITION SUMMARY: Manages a wish case load of 60-100 wishes annually ensuring each wish is of the utmost quality for every single child while working in partnership with internal and external constituents to make each one a reality. 


  • Sets expectations and ensures the coordination of all details involved with the wish, including but not limited to: transportation, accommodations, services, assisting chapters, medical equipment, liability forms, and itineraries.
  • Grants wishes as assigned
  • Conducts Wish Discovery Visits for each assigned wish child in partnership with one volunteer wish granter.  Travel to central meeting locations for Wish Discovery required.
  • Works with families, volunteers, vendors and donors throughout the wish process to ensure a quality wish experience. 
  • Works with volunteers and development team on the solicitation of in-kind goods and services to enhance the wish-granting process.
  • Creates wish budgets and requests expense checks.
  • Plans and creates itineraries and assembles and delivers/sends Wish Packets.
  • Ensures all budget and expense forms track in-kind donations and cash expenditures properly.
  • Maintains administrative records of wishes in RE database and files.
  • As needed, seeks the advice of physicians, social workers, and other medical professionals to address medical needs of wish children or wish participants.
  • Protects wish file confidentiality through chapter approved systems and personnel training.
  • Functions as primary contact for chapter’s 24-hour emergency system as requested/scheduled.
  • Consistently implements national and chapter wish-granting policies, guidelines, standards, and procedures to ensure consistent program quality and to protect wish families and the Foundation.
  • Helps to identify and solve program issues and increase quality of wish experience for families and volunteers.
  • Works with Chief Financial Officer to reconcile wish budgets and reporting as needed.
  • Maintains positive relationships with referral sources.
  • Participates in medical outreach as needed to teach and promote the Make-A-Wish mission and to increase quality referrals from medical professionals.
  • Works in partnership with development team to identify families that have an interest to Wish It Forward. 
  • Other duties as assigned by the Director of Wish Granting and Chief Program Officer.


  • Ideal candidate would have logistics planning, child life, communications or similar background
  • Analytical and creative mindset
  • Exceptional organizational skills; extreme orientation to detail
  • Ability to create and manage timelines and deadlines to achieve individual and team goals, both long-term and short-term; Proven ability to take responsibility and to problem solve in a proactive manner
  • Gracefulness under pressure and deadlines; must be able to manage multiple projects at once
  • Gregarious and approachable personality that works easily with internal and external partners
  • Good negotiation skills; resourcefulness
  • Positive, 'can do' attitude; no job is too big or too small
  • Proactive, orientation to solutions
  • Ability to build strong internal relationships and leverage cross-department resources
  • Excellent customer service orientation and professional demeanor; willingness to go above-and-beyond
  • Excellent written and verbal communication skills
  • Ability to work and collaborate as part of a small, fast-paced team
  • Ability to work weekends and evening wishes/events/functions as required
  • Bachelor’s Degree

Additional Qualifications

  • Valid driver’s license and reliable transportation
  • Must be able to lift or carry a minimum of 30 pounds
  • Monthly travel required for wish visits in chapter territory, limited


To apply, visit our website.  No phone calls, please.