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Technical Support Engineer

Professional Services | Remote US | Full Time

Job Description

Lytics, the customer data platform (CDP) built for marketing teams, improves your business performance by connecting the right data to Lytics’ powerful AI engine. By combining unique behavioral insights, machine learning, and real-time campaign orchestration, Lytics equips marketers with the tools to create unique one-to-one marketing campaigns and engagements based on each user’s interests and customer journey. Some of the world’s most innovative brands use Lytics’ CDP technology, including General Mills, Live Nation, Nestlé Purina, AEG, Industry Dive, and Yamaha. We are looking for smart, passionate, and dedicated individuals to grow with us and deliver great value to our customers and company.

To support our growth, we are hiring a Technical Support Engineer (TSE) who brings an eagerness to learn, a love of coding and data, and a successful track history of customer service, taking ownership to provide technical solutions to our customers.

What You’ll Be Doing

As a member of our Professional Services team, your focus will be to understand, communicate and resolve complex web & data situations from initial contact to resolution, while delivering world-class customer support to a wide spectrum of users. You’ll own current and future Zendesk support operations, troubleshooting customer websites by inspecting data transfer, third-party javascript integrations, and web network requests. In this role, you’ll read and write SQL-like languages to extract and manipulate data in our platform, partner with our other technical teams to identify bugs and software improvements, and write documentation, knowledge base articles, and tutorials to improve our customer experience. In addition, you’ll participate in the QA process of current and new products/services, and contribute to the development of our internal support tools and account management system.

What We Must Have

  • 2+ years in a Technical Support role, including debugging HTML, CSS, and Javascript.

  • Applied knowledge of Linux and/or Mac OS X command line.

  • Understanding of relational databases and experience writing basic SQL.

What’d Be Nice to Have (but not required)

  • BS in Computer Science or related field.

  • Familiarity with at least one server-side language (i.e., Go, Python, PHP, etc.).

  • Experience using Zendesk or similar system. 

  • Experience building REST API queries for troubleshooting.

How to Apply

Please submit your resume online with a cover letter that tells us: 1) Why you’re interested in working for Lytics in particular; 2) A brief summary of how you meet each of our qualifications (including the “nice to haves”) - simply copy/paste the requirements bullets and put a brief answer after each summarizing your relevant experience. Thanks!

Why Work at Lytics?

You will be working in a company with tons of talent, that is in a rapidly growing space with plenty of opportunity.  Since we are not a large company you will be able to learn everyone's name, and knowledge transfers quickly across the entire company. In addition the Lytics team is professional, open with sharing ideas and leadership is more than ready to help provide guidance on making you successful.

At Lytics, we recruit and reward employees based on performance and capability, regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, or physical ability.

Our goal at Lytics is to create an environment where everyone, from any background, can do their best work. We know that the best ideas & the best solutions happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our company. Creating a culture of equality and respect isn’t just the right thing to do, it’s also the smart thing. Diverse companies are more innovative and better positioned to succeed in emerging technologies.

Perks:

We are committed to taking care of our team, and along with providing a competitive salary and great benefits for employees and their families, we are dedicated to making sure there are a variety of methods for staff to grow their skills and further their careers.  Benefits include affordable health insurance, 401K, flexible PTO, stock options, remote work connectivity benefits, life insurance and disability plans.  

To get started, click on the link below. To fast track your application, let us know in your cover letter why this job and company is of particular interest to you. We look forward to talking!

https://careers.jobscore.com/careers/lytics