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Software Engineer - Customer Integration

Engineering | San Francisco, CA

Job Description

Who are you?

Livefyre is looking for a customer facing Software Engineer to lead customer integrations and improve how we get the world’s largest publishers and brands set up using our real-time platform. Manual, “one-off” customer implementations aren’t a good way to scale a business. You will build applications that make our customer onboarding process more efficient and serve a diverse set of requirements. You enjoy talking to customers, solving their problems, and using those interactions to form insights that improve how things are done - you see the setup process as an extension of the product. This is a great opportunity to define the customer experience and shape how we do business during a period of rapid growth.
What will you be doing?
  • Designing and building a better onboarding process.
  • Communicating with enterprise customers daily and debugging issues.
  • Working closely with account management and core engineering teams.
  • Coding in Python, Javascript, HTML, and CSS.
  • Improving documentation and process.
Key Skills
  • Exceptional proficiency in at least one language.
  • Extremely strong communication and follow-up skills.
  • A strong understanding of web technologies: including CSS, HTML 4/5, and cross-browser debugging.
  • Some familiarity with data stores (MongoDB, Redis, MySQL, etc.).
  • Troubleshooting (especially under fire).
  • Strong ability to dig through logs and other data sources.
  • Strong grasp of CS fundamentals and design patterns.
  • Strong familiarity with Git or similar SCM.
  • Sense of urgency and thrives in an incredibly fast-paced environment.

Who are we? 

Livefyre is bringing social to the rest of the web, helping brands build engaging real-time conversations and community aroudn their owned content. The company's suite of real-time product are defining a new breed of web and mobile experiences that boost website traffic, increase user engagement, and drive revenue. As the seventh largest network online, Livefyre is powering real-time social experiences for leading brands including American Idol, AOL, Bravo, CBS, Conde Nast, Dow Jones/WSJ, FOX, Newsweek/Daily Beast, Showtime, Sports Illustrated and the New York Times.

So who are we?  We're a bunch of friendly people and a dog named Mac. Together we make up a company that is three years young and determined to change the way people have conversations online.    

We’re cupcake bakers, waffle makers, maple syrup connoisseurs, Tennessee whiskey enthusiasts, aspiring DJs, college dropouts, extreme athletes, and much much more.  And we care about our no-office policy. And Waffle Wednesdays. And our ping-pong leaderboard. And poker nights. And our well-stocked beer fridge. And… well, you get the idea.