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Customer Support Representative

Customer Support | New York, NY | Full Time

Job Description

our company
LiveAuctioneers is the leading marketplace for fine art, collectibles, furniture and jewelry.

Founded in 2002, LiveAuctioneers is an acknowledged innovator and was first in its sector to offer mobile bidding, video-streamed auctions, and other industry-leading technological advancements. The company’s popular online-auction marketplace is where collectors go for the greatest selection of quality art and decorative objects. In 2014, LiveAuctioneers helped generate $3 billion in sales by connecting one million collectors with more than 3,500 trusted sellers in dozens of countries.

LiveAuctioneers’ management team has started and/or grown market-leading companies like Amazon, Seamless, GrubHub, 1stdibs, NBC Universal and IBM. The company’s most recent investment was led by Bessemer Venture Partners, investors in hugely influential companies like LinkedIn, Yelp, Skype, Pinterest, Box and Twilio.

 

job summary
The customer support representative is responsible for all pre/live/post processes within the auctions managed by LiveAuctioneers. This includes, but is not limited to, answering bidder inquiries, liaising with listing agents as needed, clerking live auctions, following up with bidders during the payment process, producing end-of-auction reports, managing any post-auction shipping issues, ensuring a smooth and timely payout on sold items, and locking in all post-sale offers. The ideal rock star will be a self-starter who is ready to get into the trenches and join a rapidly growing company that is a major player in the auction business.  

 

responsibilities

  • Answer all inquiries that come in through the internal messaging system or by phone

  • Convey bidder requests for images or additional information to our listing partners

  • Produce all end-of-auction reports to pass along to listing partners and be available to them if they have any questions or need a walkthrough

  • Follow up with bidders to make sure they pay for their items in a timely fashion

  • Guide any bidders who may need assistance in paying for their items or getting them shipped

  • Organize the payout schedule to make sure our listing agents are paid in a timely manner

  • Call bidders regarding post-sale offers and extend those offers to the listing partners to lock down additional sales after the auction ends

  • Maintain a professional and courteous manner when interacting with bidders and listing partners, and always be willing to go the extra mile

  • Help improve our products and services by contributing ideas regularly

 

requirements

  • Bachelor's degree/equivalent work experience

  • Able to respond promptly to inquiries via telephone, ticketing system and chat

  • Able to multi-task, i.e., prioritize and manage multiple inquiries simultaneously

  • Possess strong verbal communication skills, with an ability to listen patiently

  • Must be self-motivated and detail oriented, with a positive, cooperative attitude and the ability to function effectively as a team member

  • Able to maintain composure in a fast-paced, high-performance environment

  • Adapt to new tasks and take on additional responsibilities as needed

  • Knowledge of Windows and MS Office

  • Basic comprehension of HTML

  • Writing, editing and proofreading skills

  • Basic understanding of technology systems and web applications

  • Ability to identify and extract key information from massive data files

  • Previous auction house experience a plus

 

perks

  • Company-matched 401K plan

  • Comprehensive healthcare and dental plans

  • Casual startup environment

  • Generous vacations & holidays

  • Fully-stocked beverage fridge and snacks

  • Regular catered lunches, happy hours and parties

  • Excellent growth opportunity

  • Salary range: TBD by experience