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Account Manager (Key Accounts)

Sales | New York, NY | Full Time

Job Description

About LiveAuctioneers

Awarded for four consecutive years as one of Crain's 100 Best Places to Work in NYC, LiveAuctioneers is the leading online marketplace for one-of-a-kind items, rare collectibles, and coveted goods. Our catalogue includes everything from Picasso paintings to Michael Jackson's moonwalking shoes. 

Last year LiveAuctioneers helped facilitate nearly $12 billion of sales by connecting millions of the world's most knowledgeable collectors with 5,000 passionate sellers of extraordinary items. 

Founded in 2002, LiveAuctioneers was the first in the industry to introduce mobile bidding, video-streamed auctions, and numerous enhancements to the online auction market.  As LiveAuctioneers continues to be a pioneer in the sale of exceptional items, you have an opportunity to join a company led by a management team who had a hand in starting and growing market-leading companies like Google,  Seamless, 1stdibs, Universal, and IBM. 

And very fortunately, everything good about us is growing.

Job Summary

Senior Vice President of strategic accounts is seeking a seasoned and tech-savvy Account Manager to foster relationships with key auction accounts. 

Can you craft a gracious email, tactfully resolve a complicated customer service issue and compulsively document your work and correspondence? Are you comfortable making a sale, presenting to clients, and triple-checking that everything is going according to plan? Maybe your closet is even organized by colors.

Our ideal candidate will have experience servicing top-tier arts and collectibles auction houses. 

We are looking for a gifted shining star who can be passionate about delivering exceptional service while providing world-class client support to LiveAuctioneers’ most prestigious sellers. At the end of the day, your aim is to wow our customers and leave them with greater knowledge and a sense that working with us is simply good sense. 

You will work across our various teams to facilitate client auction postings, negotiate advertising placements and solicit opportunities to provide greater value to your clients. You’ll play the role of liaison and ambassador to these key accounts. 

Core Responsibilities

Responsibilities include but are not limited to:

  • Own the concierge experience for our Prestige auction houses, guiding auction managers through onboarding and the entire auction lifecycle 

  • Deliver world-class service to our clients & sellers via phone, chat and email. Handle emergency situations with utmost care and attention

  • Confidently compile and present competitive data to prove the case for paid advertising packages and sale promotion opportunities to existing clients  

  • Diagnose customer needs and recommend appropriate and accurate solutions in a fast-paced environment. Provide urgent call support when needed

  • Foster strong relationships with your clients, constantly following up with courtesy calls/reminders while also communicating important updates

  • Communicate issues and opportunities to manager on a regular basis 

Requirements

  • Able to respond promptly to inquiries via telephone, ticketing system and chat

  • Able to multi-task, i.e., prioritize and manage multiple inquiries simultaneously

  • Ability to work independently and efficiently to meet deadlines in a fast-paced, high-performance environment

  • Ability to listen to customer needs and recommend appropriate and accurate solutions in a timely and thoughtful manner

  • Excellent verbal and written communication skills. (If grammar is a weakness, you will struggle in this position)

  • Ability to identify and extract key information from large data sets

  • 3+ Years of prior customer service experience

  • Work schedule Monday through Friday 9am - 6pm ET

  • Able to work occasional on-call shifts as needed to assist with client auctions. 

  • Must have valid drivers license

  • Willingness to travel 15% of the year

  • Minimum of 4 year college degree

  • Strong technical aptitude including expertise with Office suites, web navigation, CRM tools (preferably Salesforce & Desk.com), Zoom, Slack and online conferencing software

  • Auction House Experience a PLUS

  • Experience working as an account manager and/or marketing ad sales a PLUS

Perks

  • Competitive base salary

  • Commission opportunities around ad sales

  • A great culture with catered lunches, happy hours, and events

  • Generous Vacation time

  • Company matched 401k

  • Healthcare and Dental Care

  • Fully stocked pantry

  • A team focused on creating an extremely social and engaging experience

  • A team of super stars who share your enthusiasm and passion for delivering quality support

  • A friendly, open and collaborative workspace